USI Insurance

General Description: Responsible to support USI employees and their families in navigating their USI employee benefits. Benefits Representatives are responsible to maintain the integrity of the benefits program, including answering questions, researching and resolving issues, interfacing with carrier and vendor partners.

Responsibilities:

• Provide daily ongoing support to internal client groups on all benefits programs by answering questions -- proactively and reactively -- for employees and HR community on all USI benefits.
• Make recommendations to Benefits Manager and Director of Benefits on behalf of employees as necessary.

• Research complex benefit questions with carrier partners where necessary and follow issues through to conclusion. Maintain regular, pro-active communication with employee clients.
• Develop a personal benefits "specialty" within the greater BSC team and act as the key resource on that subject (i.e., disability, wellness, healthcare reform, USI employee programs).
• Develop and deliver regular informational presentations to employees groups (new hires, acquires, wellness participants, etc).
• Seek to develop and improve USI employee benefits through research and recommendation of new programs and offerings (i.e., new employee discount opportunities, new wellness challenges and partnerships, etc.)
• Provide direction to employees in enrolling in ADP OBA system, either at New Hire or upon a life status event change. Online enrollments in Group Benefits database and carrier portals, COBRA, terminations, life status event changes, beneficiary management, disability, accident and death claims, 401(k) forms, transportation benefits, HSA account maintenance, etc.
• Support employee health and welfare program initiatives, including communications, promotions, record maintenance and incentive recordkeeping.
• Develop and maintain benefits-related communications including materials for new hires, acquires, regular updates for USI Informs employee newsletter.
• Work with HR colleagues on open enrollment communications & follow up, and ensure that benefits system clean up and follow up occurs after open enrollment ends
• Maintain intranet with all current Benefits related information
• Maintain files and ensure that hard and soft copy records/files are kept accurately and efficiently.

• Responsible for monthly billing processes and benefit account reconciliations.

Knowledge, Skills and Abilities:

• BA/BS Degree, in Business Admin or HR Management preferred
• Two to three years Human Resources experience required; benefits experience preferred.
• Intermediate-to-advanced understanding of employee benefit concepts, design and governing regulations. Ability to apply this specialized knowledge to individual situations.
• Strong work ethic
• Strong MS Excel, Word and PowerPoint skills
• Excellent written and verbal communication skills
• Excellent client service skills and respect for confidential participant information
• Experience/understanding and appreciation of broader Human Resources issues
• Ability to work independently, yet communicate effectively at all levels of the organization
• Candidates must be authorized to work in the US
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Detail-focused and committed to maintaining the integrity of the USI benefits program.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Maintain a cordial and effective relationship with internal clients, carriers, vendors and other business contacts.
• Ability to thrive in a team environment.

Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. 

Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition 
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. 

Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025). 
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!