Account Manager

General Description:  Responsible for the management of a complex book of business as the day-to-day client contact. Activities include new and renewal marketing, fielding questions, requests and coverage review.

Responsibilities: include the following. Other duties may be assigned.

• Manage a complex book of business with various funding methods and increased levels of customization.
• Act as the primary contact between clients and carriers.
• Provide insurance expertise to clients and act as a knowledge resource for other members of the team.
• Manage client renewals and negotiate with carriers on behalf of clients.

·        Consult and advise clients on renewal options (products and funding) available and alternative carriers.  Identify problems, summarize and develop strategic solutions to maintain client satisfaction.

• Educate, advise and aid client on all Compliance topics including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Champion client cross-selling initiatives and develop customer accounts.
• Conduct on-site meetings to communicate or administer benefit plans.
• Develop alternative strategies, plan modeling and cost reduction opportunities.
• ·        Regular client contact and in-person attendance at client meetings.

·        Process all policy changes, endorsements and other requests as needed.

• service, claims and billing.
• Maintain a high degree of accuracy in agency management systems.
• Responsible for the marketing and placement of new benefit products.
• Prepare client application for review
• Determine most appropriate carriers
• Analyze and compare carrier quotes and coverage offerings
• Make recommendations to clients

·        Special projects as needed.

Knowledge, Skills and Abilities:

·        5+ years experience in employee benefits industry or related marketplace. Brokerage environment and bachelor’s degree preferred. Accident & Health license is required or ability to obtain within three months from date of hire.

·        Personable and credible.

·        Professional and dependable.

·        Keep informed about industry information, technology and trends.

·        Detailed understanding of all types of health and ancillary benefit plan designs and claim procedures.

·        Basic understanding of underwriting and alternate funding arrangements. Including full and partially insured, minimum premium, self-insured, etc.

·        Experienced in Microsoft Office products including Word, Excel and PowerPoint.