USI Insurance

• Primary resource for clients and their employees with benefit or claim questions.
• Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
• Investigate and work with carrier contacts to solve claim problems.
• Respond to emails and voicemails within 24 business hours.
• Track and document all calls and interactions in Call Center database. 
• Assist with transition of care concerns due to a change in carrier.
• Provide help with coordination of benefits.
• Drafts appeal letters and perform claim audits as needed.
• Report trends to carrier and/or the account manager.
• Maintain timely follow up on open case volume. 
• Keep informed about industry information and new product information.

• Prior customer service experience preferred.
• Must hold or obtain a Life and Disability insurance license within 120 days of hire date.
• Comfortable with internet-based programs and Microsoft Office products.
• Bilingual preferred, but not required.
• Strong attention to detail and ability to self-check work.
• Excellent time management skills, able to set priorities and manage deadlines.
• Ability to work in a team environment.
• Resourceful, eager to learn new concepts, and further professional development.
• Ability to define problems and generate potential solutions. 
• Strong verbal and written communication skills.
• Ability to remain calm in stressful situations.

This is a non-exempt hourly position, paying $22.00/hour.  This is a bonus eligible position with a target incentive of 5%.  

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.