Client Service Manager

General Description: Responsible for administrating a combination of 401(k), profit sharing, money purchase pension, ESOPs and 403(b) deferred compensation plans, and maintaining a proactive relationship with the client.

Responsibilities:

• Maintain an extensive knowledge of pension laws and regulations.
• Act as an advisor to clients by communicating on all administrative issues, keeping clients informed of recent industry trends, conducting employer meetings and delivering quarterly reports.
• Consult with clients regarding plan needs, plan changes and amendments, makes recommendations for plan changes when needed, explains testing requirements and makes recommendations to help plans pass compliance tests.
• Prepare IRS forms 5500, 5330, 5310; responsible for meeting IRS and administrative deadlines. File quarterly valuation work papers, 5500 and audit work papers, and plan document related materials
• Perform coverage and nondiscrimination tests and compute contribution limits.
• Complete annual plan financials for both daily valued and balance forward plans.
• Prepare audit packages and work with CPAs during annual tax form audits for larger plans.
• Work on compliance issues relating to mergers & acquisitions, controlled groups, and full or partial plan terminations.
• Work with producers on all new and takeover plans including preliminary audit of existing documents for prospective clients. Identify and advise on potential problems.
• Work with compliance team on document requirements with client and legal advisor for plans with outside-drafted documents.
• Maintain 30-45 client relationships in a proactive manner; responsible for groups of plans ranging from very few to 2,000 participants. Handle all client telephone calls, email questions and correspondence with the service deliverables timeframes.
• Understand and review daily valuation reports and quarterly participant statements.
• Process balance forward valuations including reconciliation of assets, allocation of contributions, investment earnings, calculation of contributions and reallocation of forfeitures.
• Review participant loans and distributions. Review sample submissions of Domestic Relationship Orders to determine if will meet qualification requirements and operational feasibility, and assist clients with completing the QDRO procedures.
• Understand other plan issues such as minimum required distributions, joint and survivor requirements, compensation, benefits and contribution limits, and social security integration
• Manage compliance of plan related forms and maintain plan specific information in department database.
• Create quarterly invoices and follow-up on aging invoices.

Knowledge, Skills and Abilities:

• 4 -5 years of experience as a Defined Contribution Administrator. College degree in math, accounting, computers or other business related field.
• Knowledge of pension laws and IRS regulations.
• High level of computer literacy including working knowledge of Windows, Excel, Word for Windows and databases.
• Professional designation such as APA, QPA, QKA, or CEBS preferred.
• Working knowledge of daily and balance forward valuations and good understanding of plan documents and implications of plan provisions.
• Experience with Relius document software.
• Professional designation such as CEBS, CPC or APA preferred.
• Very strong time management skills, keeps manager informed of problems.
• Ability to meet production deadlines, attention to detail and ability to self- check work.
• Excellent research and problems solving skills.
• Exceptional organizational skills.