Medicare Account Manager
Location:
NJ - Marlton, PA - Harrisburg
Apply nowGeneral Description: Manage and retain a book of assigned employee benefits accounts. Includes coordination of day-to-day customer service and new enrollments. Serve as primary contact for clients and vendors on Medicare rules, guidelines, and enrollments.
Responsibilities:
- Manage a book of business comprised of Medicare Advantage, Medigap, and Prescription Drug Plan (PDP) clients.
- Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.
- Help process and facilitate new Medicare enrollments for Medicare Advantage & Prescription Drug Plan (MAPD), Medigap, and PDP plans.
- Manage renewal questions, concerns, and enrollments with clients and carriers.
- Champion client cross-selling initiatives and develop client accounts.
- Regularly communicate with clients regarding Medicare rule and regulation updates.
- Process all policy changes, endorsements, and other requests as needed.
- Provide resolution support and oversight for client issues. Includes contract clarifications and billing.
- Maintain a high degree of accuracy in agency management systems.
- Maintain a high degree of understanding of technology used in the Medicare market.
Knowledge, Skills and Abilities:
- 5 years of experience in the health benefits industry, preferably the Medicare and/or Individual market or related marketplace.
- Bachelor’s degree preferred.
- Knowledge of Health and Ancillary plans for the Medicare and Individual market preferred.
- Must hold Life & Health license or obtain within three months from date of hire.
- Strong analytical skills: capable of using and interpreting benefit-related facts and figures.
- Ability to stay organized and focused in a busy, high-volume environment.
- Detail oriented with effective communication skills.
- Comfortable presenting products and services to small audiences.
Physical Demands:
Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner, and mail machine. Physical tasks of job include walking, sitting, standing, bending, and typing.
Analysis of Physical Demands:
- Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.
- Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand, and bend.
- Occasionally (1%-33% of time) work performed requires employees to drive to client appointments, have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.
- Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/turning including reaching over shoulder or above head, kneeling or squatting.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Job ID:
28847