Business Analytics Leader

General Description: We are seeking a talented and experienced individual to join our team as a Business Analytics Leader. This role will play a critical part in driving data-driven decision making and business insights to support our strategic initiatives.  The initial phase (6-12 months) will be focused on a multi-system CRM consolidation project including data strategy, data conversion, data cleansing, and working with our vendor to establish dashboards and reports.   

Responsibilities:

• Lead the development and execution of the business analytics strategy, focusing on creating and analyzing dashboards, reporting metrics, and KPIs to provide actionable insights for stakeholders.
• Collaborate with cross-function teams to identify key business questions and data requirements for analysis. Includes Marketing, Sales, Operations, Finance, Commissions, and line of business departments.
• Develop requirements for dashboards and reports for use within the company’s business systems. Includes Microsoft Dynamics CRM, Power BI, and other business systems and data sources to track and monitor business performance.
• Conduct in-depth data analysis to identify trends, patterns, and opportunities to improve revenue and retention, and present findings to leadership to support decision making.
• Champion data-driven decision-making culture across the organization, provide guidance, training, and support to empower teams to leverage data effectively in their day-to-day operations.
• Work with business and IT teams to build and maintain a data governance framework. Ensure data accuracy, integrity, and security across all analytics initiatives.
• Lead continuous improvement efforts to enhance the effectiveness and efficiency of our business analytics processes and tools.
• Stay current with industry trends, best practices, and emerging technologies (ex. Artificial intelligence) in business analytics and apply relevant knowledge to drive innovation and knowledge.

Knowledge, Skills and Abilities:

• Bachelor’s degree in business analytics, data science, information systems, or related field. Master’s degree preferred.
• 7 years + experience in business analytics, data analysis or related role in the health insurance industry.
• Strong proficiency in data visualization tools such as Power BI or simitar, with experience designing and implementing dashboards and reports.
• Experience working with CRM systems, such as Microsoft Dynamics, Salesforce, or similar systems.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights and recommendations.
• Effective communication and interpersonal skills with the ability to collaborate across functional teams and influence stakeholders at all levels.

Physical Demands:

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner, and mail machine. Physical tasks of job include walking, sitting, standing, bending, and typing.

Analysis of Physical Demands:

·       Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

·       Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand, and bend.

·       Occasionally (1%-33% of time) work performed requires employees to drive to client appointments, have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

·       Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/turning including reaching over shoulder or above head, kneeling or squatting.