Senior Retirement Consultant

General Description: Responsible for overall client relationship management of complex retirement clients. Includes day-to-day servicing, client satisfaction, and retention. Identify new products and services for existing clients. Act as lead consultant and provide guidance on complex issues. Includes service enhancements and product developments availability, plan design, compliance, and special projects and fees. Serve as primary executive-level contact for clients’ management teams. Provide information on industry-level overview, trends, and cross-sell opportunities.

Responsibilities:

• Manage service quality and retention of assigned clients that utilize various services. Includes Direct Solutions, actuarial, OPEB, DC Consulting, or others.
• May lead evaluation of complex Defined Benefit plans and communicate issues and solutions.
• Responsible for identifying new Retirement products and services for existing clients. Products include but are not limited to DB Plan De-risking services, DB Plan Administration and Outsourcing, Annuity Consulting, Plan Terminations Process, and Plan Design Consulting.
• Ensure that USI Consulting Group (USICG) meets client deliverables.
• Coordinate delivery of periodic plan Investment Reviews. Includes performing quality control checks and implementing client investment fund changes.
• Coordinate education campaigns for assigned clients, demonstrating employee values, and promoting plan participation. Includes development of compliance-approved materials and delivering presentations.
• Ensure required fee disclosures are accurately prepared and delivered to clients in accordance with industry regulations.
• Participate in the pricing, documentation, and completion of special projects. Includes preparation and proper filing of Supplemental Service Agreements executed by clients.
• Deliver plan-level revenue and expense analyses.
• Educate sales representatives on technical and legislative changes, produce enhancements, policies, and procedures.
• Serve as liaison with internal departments to service clients and identify cross-sell opportunities. Includes Legal, Health & Welfare, Defined Benefit, Accounting, Communications, Investment and Marketing departments.
• Work with Legal team on plan drafting, amendments, SPDs, and corrective active actions. Ensure assigned plans comply with IRS/DOL regulations.
• Build and maintain positive team morale to assist with employee retention.
• Assume the lead role in establishing new client relationships and business implementation for retirement plans, including:
• Manage implementation and conversion of assigned new business.
• Assist with website demonstrations and DC capabilities/finalist presentations for prospective clients.
• Lead and actively participate in transition meetings or conference calls.
• Establish and continually review conversion timetable. Monitor progress and work with service teams to ensure timely completion of all deliverables.
• Coordinate timely preparation and execution of required plan documentation for all parties. Includes USICG, USI Securities, USI Investment Advisors, the Plan’s trustee/custodian, etc.
• Develop client-specific materials to address unique client needs and plan provisions.
• Establish proper client expectations and adjust with client as needed.
• Manage client-related travel to control and accurately report expenses.
• Consult with clients on the financial and operational performance of their plans. Make recommendations of improvements or alternatives when appropriate.

Knowledge, Skills and Abilities:

• 10 years + of retirement or related business experience.
• Bachelor’s degree in Actuarial Science, Accounting, Business, Finance, or Human Resources.
• Significant experience with defined benefit plans preferred.
• Uniform Investment Adviser Law (Series 65 and 6) preferred.
• Strong knowledge of Microsoft Office suite, including Excel, Word, and PowerPoint.
• Strong customer service skills with the ability to build relationships with clients and partners.
• Problem-solving ability.
• Detail oriented. Strong organizational skills with ability to multi-task.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work in a team environment and adapt to new or changing circumstances.
• Ability to meet all client deliverables. May require extended working hours during certain periods.