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Call Center Customer Service Representative

Location:

Remote- United States

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Customer Service Representative I


General Summary:

Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all. Process defined benefit transactions with a high degree of accuracy within service level agreement parameters. Quickly and accurately create workflows for internal research requests.

Essential Duties and Responsibilities:

  • New Hire and Entry Level Call Support
  • Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all
  • Process defined benefit transactions with a high degree of accuracy within service level agreement parameters
  • Quickly and accurately create workflows for internal research requests
  • Provide thorough and prompt response to client and participant faxes, emails and mailings
  • Communicate with coworkers, trustees and clients to resolve processing issues immediately
  • Learn technical rules for plans
  • Keep team leaders and customer service manager apprised of issues

Specific/Individual Core Competencies:

  • Excellent verbal and written communication skills
  • Strong listening, analytical and problem-solving skills
  • Benefits administration background preferred
  • Effectively handle stressful calls in a professional manner
  • Intermediate knowledge and skill level in Microsoft Word, Excel, Access
  • Able to meet deadlines with the highest degree of accuracy
  • Detail-oriented and capable of multi-tasking
  • Able to work well in a group environment as well as independently
  • Self-motivated

Education/Experience:

  • 2-year degree preferred
  • Previous call center experience

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.


$18.00 per hour (annualized $37,440)

Job ID:

27842

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
USI Insurance Services LLC ("USI") will not accept submission of any resumes or referral of any candidates to USI by any external recruiter or recruitment agency by any means (including via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a written contract for a specified position properly executed by an authorized member of the USI Talent Acquisition team. Any information submitted relating to any such individuals will become the property of USI, and USI will not be responsible for, or owe any fees associated with, the submission of any such information or referral of any such candidates.

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