Call Center Customer Service Representative
Location:
Remote- United States
Apply nowCustomer Service Representative I
General Summary:
Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all. Process defined benefit transactions with a high degree of accuracy within service level agreement parameters. Quickly and accurately create workflows for internal research requests.
Essential Duties and Responsibilities:
- New Hire and Entry Level Call Support
- Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all
- Process defined benefit transactions with a high degree of accuracy within service level agreement parameters
- Quickly and accurately create workflows for internal research requests
- Provide thorough and prompt response to client and participant faxes, emails and mailings
- Communicate with coworkers, trustees and clients to resolve processing issues immediately
- Learn technical rules for plans
- Keep team leaders and customer service manager apprised of issues
Specific/Individual Core Competencies:
- Excellent verbal and written communication skills
- Strong listening, analytical and problem-solving skills
- Benefits administration background preferred
- Effectively handle stressful calls in a professional manner
- Intermediate knowledge and skill level in Microsoft Word, Excel, Access
- Able to meet deadlines with the highest degree of accuracy
- Detail-oriented and capable of multi-tasking
- Able to work well in a group environment as well as independently
- Self-motivated
Education/Experience:
- 2-year degree preferred
- Previous call center experience
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Job ID: