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Regional Operations Project Manager; Commercial Lines


CO - Greenwood Village, MN - Bloomington

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

  • The Top Insurance Employers by Insurance Business America four years in a row (2018-2021).
  • Business Insurance's 2021 list of Best Places to Work in Insurance for the second year in a row. 
  • Forbes Best Large Employers in America (2018-2019). 
  • Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description:  Responsible for managing assigned operational activities of the Region to achieve profitability and ensure consistency of   standards of service and professionalism as defined by USI’s Best Practices, Core Values and Risk Management Quality Control standards.


  • Work with Regional CL Operations Director to identify areas of capacity/book balancing opportunities
  • Work with Regional CL Operations Director and CL Office Leaders to ensure CL 3X5 priorities are implemented
  • Monitor adherence to service standards through Key Performance Indicator (KPI) reporting
  • Work with CL offices to achieve 80% or better for all KPI deliverables
  • Work with CL offices to achieve 80% utilization of Patra for certificate issuance
  • Work with CL offices to utilize Patra policy checking on an ongoing basis
  • Work with CL offices to implement utilization of Sagitta proposals
  • Provide Region CL Operations Director regular updates on operational performance, take corrective action as necessary
  • Work with offices identifying areas of improvement & create efficiencies
  • Responsibilities include, but not limited to attend monthly calls; work with acquired office on implementation of all items outlined on the acquisition worksheet; attend conversion calls; identify all post conversion work needed and coordinate with national staff on cleanup
  • Identify and coordinate new training and/or refresher training needed for CL staff
  • Work with Regional Ops Director on various Sagitta/ImageRight projects – examples include Client/Pol Multi cleanup, staff coding changes, Sagitta data cleanup
  • Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads, and backlog
  • Attend regularly scheduled Commercial Lines Operations Leaders calls and meetings Manage operational integration of new acquisitions within the Region.
  • All other projects assigned by the Regional CL Operations Director

Knowledge, Skills, and Abilities:

  • 5+ years’ experience in Commercial Property & Casualty Insurance Agency along with comprehensive understanding of all Property & Casualty insurance coverages.
  • College degree preferred, but not required.
  • In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales, and service processes.
  • Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
  • Ability to plan and instruct staff members on information appropriate to their job responsibilities.
  • Ability to creatively and proactively problem solve.
  • Knowledge of Sagitta/ImageRight preferred, but not required.
  • Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy.
  • Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Ability to work in a team environment.
  • Interact with others effectively by utilizing effective communication skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the company.


USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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