USI Insurance

The Role:

The Division Operations Leader is responsible for overseeing all operational functions and teams that support revenue retention and growth within the Wholesale & MGA Division. This role ensures strategic alignment across departments and drives operational excellence to meet financial and performance goals.

What You'll Do:

• Manage and develop operations across underwriting, retention, account management, systems support, technical resources, training, customer service, and other assigned functional teams.
• Develop and execute comprehensive retention strategies to support the division’s financial growth objectives.
• Collaborate with senior division leadership to ensure compliance with regulatory requirements, including licensing, E&S filings, and carrier contracts.
• Partner with division leadership to develop and manage the annual department budget, aligning with new business, retention, and staffing goals.
• Work closely with HR, Finance, and other stakeholders to recommend staffing solutions that meet operational needs and staffing targets.
• Identify and implement continuous operational improvements to enhance client, customer, and broker retention, as well as support new business growth.
• Establish and enforce standard operating procedures, workflows, and performance goals across the division.
• Define and monitor operational goals, targets, and KPIs. Ensure accountability and alignment with strategic goals.
• Manage and execute the renewal solicitation process across the Wholesale & MGA division. Improve retention through targeted strategies, expanded product offerings, and performance tracking.
• Collaborate with leadership to improve submit/quote/bind metrics, staff productivity, and overall operational efficiency.
• Partner with Practice Leaders to drive audit improvements, coordinating with internal and external audit teams as needed.
• Stay current on industry trends, technologies, and best practices to inform strategic decisions.

What We're Looking For:

• 10+ years of experience in a commercial Property & Casualty insurance agency, with a focus on retail and/or wholesale operations.
• Bachelor’s degree preferred.
• Prior managerial experience required with strong team leadership capabilities.
• Expert understanding of Property & Casualty insurance.
• Must hold a Property & Casualty insurance license.
• Comfortable with internet-based programs and Microsoft Office products, with advanced skills in Excel (e.g. pivot tables) and Power BI.
• Experience with the AIM agency management system and ImageRight document management system preferred.
• Strong knowledge of agency management systems and Commercial Lines operations required. Experience with Sagitta/ImageRight preferred.
• Excellent communication skills and a creative, solutions-oriented approach to problem-solving.