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Unified Communications Engineer


PA - West Chester

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This position will provide computer services and support to all USI offices and clients.  This position's major responsibility area is to manage the Cisco Communications infrastructure and related systems as well as participating on a team providing general Tier-3 services to the organization.

Responsibilities (include but not exclusive to the following):

·         Work with senior engineer responsible for the installation, maintenance, administration, and upgrades of the enterprise Unified Communications Platforms

·         Monitor communication server clusters to ensure peak performance

  • Troubleshoot, analyze, and resolve system outages
  • Work support ticket queues and resolve in a timely manner

·         Perform Cisco router/CUBE/Gateway installation, monitoring & maintenance

·         Perform circuit installation turn-ups, troubleshoot & work with vendors on outages

·         Develop preventative maintenance programs, disaster recovery plans and redundancy plans.  Maintain, document, and test these plans regularly

·         Adhere to the design, programming, and application standards as setup by the company and vendor best practices

·         Ability to work weekends and after-hours as necessary to resolve operational issues and manage server systems including but not limited to maintaining security patch cycles

·         Travel as required to any of the other USI locations, data centers or client locations

Key Skills:

·         CCNP Collaboration certification is preferred

·         BA/BS degree in technical discipline preferred

·         5+ years’ experience in an enterprise setting

·         Cisco IOS experience required

·         Prior experience with; Cisco Communications Manager, Unity Connection, Cisco Expressway, Cisco Emergency Responder, Cisco UCCE, Cisco Webex Administration, Cisco Control HUB, Cisco CUBE is preferred  

·         Strong organizational skills, excellent communication, and people skills

·         Must be able to work independently and in a team environment

Job ID:


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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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