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Travel Insurance Specialist - Customer Service


PA - Newtown Square

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 Join USI, who has been named one of the top 300 large firms by Forbes Magazine two years in a row!  In this role, you will use your strong knowledge of the travel / Travel insurance industry to provide a first-class level of customer service to VIP Travel Insurance Service customers.  Location is in our new Newtown Square Office where we are currently working on a remote hybrid basis.

 You will provide the VIP customer with an experience that will always be remembered and with the highest level of responsiveness by developing and maintaining a thorough knowledge of all travel products offered.  This includes knowledge of all policy provisions and procedures pertaining to customer service while also having a good understanding of all customers’ travel potential travel needs.  We will provide all training on products offered.


High School Diploma or G.E.D. is required.  Certification within the Travel industry (CTA) is helpful.  Strong customer service in the tour and travel industry experience and/or travel insurance industry is required.  Experience with international travel is helpful.  Ability to possess an exemplary positive attitude as well as passion to offer an unequaled customer service experience!  


·         Must have or obtain Property & Casualty insurance license within three (3) months of employment and Life & Health License within six (6) months of employment.  Licensing training is provided by USI.

·         Certification within the Travel industry (CTA) is preferred.

·         Must have strong customer service orientation; interpersonal and organizational skills, good sense of time management (ability to juggle multiple requests while giving the customer your undivided attention) with strong attention to detail and sense of urgency. 

·         Effective communication/comprehensive skills – verbal and written. 

·         Ability to function independently and multi-task. 

·         Must enjoy providing excellent service, be enthusiastic, willing to work in a fast-paced environment and handle a high volume of calls. 

·         Knowledge of foreign languages and cultures is desirable; bilingual skills are also desirable.


USI Affinity's Travel Insurance Services division is a leading provider of travel-related insurance solutions. Our insurance programs are designed to serve individuals, families, students, groups and businesses traveling both domestically and internationally. We provide protection in our customers’ investment in travel with high quality, "A" rated, financially secure insurance



USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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