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Technical Writer


PA - West Chester

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General Description:  Responsible for evaluating and analyzing complex information. Create materials that are clear, concise and easy to understand. Provide support and computer services to all USI offices and clients.


·        Develop comprehensive documentation that meets organizational standards.

·        Deep understanding of products and services. Translate complex product information into simple, polished, and engaging content.

·        Write content that meets the needs of the target audience.  

·        Develop and maintain detailed databases of appropriate reference materials. Including research, usability tests, and design specifications.

·        Evaluate current content and develop innovative approaches for improvement

·        Research, outline, write, and edit new and existing content. Work with various departments to understand project requirements.

·        Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

·        Work with development and support leads to identify all documentation repositories. Revise, edit, and determine the best solution for data compilation and centralized storage.

  • Research, create, and maintain information architecture templates. Templates should uphold organizational and legal standards and allow for easy data migration.
  • Develop content in alternative media forms. Create a consistent and cohesive voice across all documentation.
  • Developing, standardizing, and maintaining knowledgebase articles
  • Creating conversational architectures for chatbots
  • Designing dialog flows and storyboards
  • Collecting chat data and evaluating effectiveness
  • Create and maintain chat-based AI support tool
  • Developing training guides and videos

Knowledge, Skills and Abilities:

·        BA/BS degree in technical discipline preferred

·        Prior experience with; Microsoft Office and ServiceNow preferred

·        2+ years’ industry experience as an effective technical writer

·        Proven ability to quickly learn and understand complex topics

·        Previous experience writing documentation and procedural materials for multiple audiences

·        Superior written and verbal communication skills, with a keen eye for detail

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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