Talent Acquisition Operational Excellence Manager - Remote- United States - 31857 - USI Insurance

Job Details

Locations

Remote- United States

Job ID

31857

Description and Requirements

About the Role:

The Talent Acquisition Operational Excellence Manager is responsible for optimizing USI’s recruiting processes, enablement functions, and operating model from end to end. In this role, you will collaborate with Talent Acquisition (TA) leadership, HR Operations, and business leaders to identify inefficiencies, redesign workflows, implement solutions, and standardize best practices across the organization. We are seeking a process-driven professional with a strong background in recruitment operations and change management, who can lead initiatives to boost recruiter productivity, enhance stakeholder experience, and scale TA operations.

What You'll Do:

Evaluate current Talent Acquisition (TA) processes to identify bottlenecks, redundancies, and opportunities for improvement.
Design and implement standardized processes, templates, and tools to deliver a consistent national recruiting experience while supporting regional needs.
Lead cross-functional projects to modernize TA operations and embed best practices.
Develop and manage project plans, including timelines, deliverables, and stakeholder communications.
Drive successful rollout of new processes, tools, and policies through training, documentation, and feedback loops.
Partner with TA leadership to assess needs, develop solutions, and drive adoption.
Review centralized delivery functions (sourcing, operations, technology) and recommend enhancements.
Map, document, and redesign workflows for efficiency and scalability.
Promote a culture of continuous improvement within Talent Acquisition.

What We're Looking For:

15+ years of experience in Talent Acquisition, HR Operations, or process improvement.
People management experience with a proven ability to build and develop high-performing teams.
Demonstrated success in leading change management and implementing new processes.
Experience driving cross-functional projects and operational improvements.
Ability to influence and partner at all organizational levels, including senior leadership.
Excellent communication, collaboration, and stakeholder management skills.

Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

$125k-$145k & 20% bonus