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TPA Technical Associate


MA - Chicopee, MA - Needham, MA - Woburn

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

  • The Top Insurance Employers by Insurance Business America four years in a row (2018-2021).
  • Business Insurance's 2021 list of Best Places to Work in Insurance for the second year in a row. 
  • Forbes Best Large Employers in America (2018-2019). 
  • Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description: The Associate assists the System Manager in the activities of the third party administrators (TPA) MIS department. The Associate will also work with other departments within the TPA and clients in providing their data requests. 


  • Runs reports that will be used for analysis, design, coding, unit testing, and quality assurance tasks as required to meet specific deliverables identified.
  • Performs unit stat jurisdictional reporting.
  • Compiles data; prepares and distributes reports both to internal and external customers.
  • Produces reports utilized in measuring data accuracy. 
  • Assists in the completion of appropriate client set-up and maintenance.
  • Extracts data and information based on plan and jurisdictional requirements.
  • Gathers and prepares statistical data for reporting.
  • Meets deadlines and manages work to timelines.
  • Possesses an understanding of the TPA, processes and expectations
  • Supports the organization's policies and programs.
  • Assists in the implementation process of on-boarding a new client.
  • Assists in the testing/mapping of data.
  • Prints checks to payees and claimants.
  • Issues 1099's to providers.
  • Performs other responsibilities as assigned by her/his manager.

 Knowledge, Skills and Abilities:

  • 2 years insurance systems experience, high school graduate.
  • Workers' compensation experience helpful.
  • Ability to evaluate data.
  • Ability to coordinate diverse situations.
  • Organized, with ability to manage work involving large volume.
  • Understanding of claims management technology applications.
  • Solid communication skills, both verbal and written.
  • Ability to work well in a team environment.
  • Strong organizational skills required.
  • Strong systems skills

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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