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Customer Service - Travel Insurance


PA - Newtown Square

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Join USI, who has been named one of the top 300 large firms by Forbes Magazine two years in a row! 

In this role, you will use your first-class level of customer service skills to service our Travel Insurance Services customers. Pro-actively anticipate the needs of the customer to ensure their specific needs are met.  Remain current in all pertinent compliance and legal regulations regarding the travel industry and travel insurance.   We provide training on all our products!

Available shifts include: 9am to 6pm EST  or 10am to 7pm EST Mon - Friday.    Location is Philadelphia area (currently working on a hybrid basis).  Remote work available for candidates outside the Philadelphia area who have preferred experience

You will provide our customers with the highest level of responsiveness by:

  • Developing and maintaining a thorough knowledge of all travel products offered by Travel Insurance Services
  • Understanding all of the policy provisions and procedures pertaining to customer service
  • Having a good understanding of all customers’ travel potential travel needs. 

Knowledge, Skills and Abilities:

  • High School Diploma or G.E.D. is required.
  • Prior Customer Service experience in a Call Center environment is required.  Insurance industry experience is preferred.
  • Customer service in the tour and travel industry experience is helpful.
  • Ability to possess an exemplary positive attitude; and passionate about offering an unequaled customer service experience is required. 
  • Fluency in Chinese (Mandarin) is helpful.
  • Must hold a valid L&H and/or P&C license or the ability to obtain both within six months of employment (we provide all training and cover costs).
  • Must have strong customer service orientation; interpersonal and organizational skills, good sense of time management (ability to juggle multiple requests while giving the customer your undivided attention) with strong attention to detail and sense of urgency. 
  • Effective communication/comprehensive skills – verbal and written. 
  • Ability to function independently and multi-task. 
  • Must enjoy providing excellent service, be enthusiastic, willing to work in a fast-paced environment and handle a high volume of calls. 


USI Affinity's Travel Insurance Services division is a leading provider of travel-related insurance solutions. Our insurance programs are designed to serve individuals, families, students, groups and businesses traveling both domestically and internationally. We provide protection in our customers’ investment in travel with high quality, "A" rated, financially secure insurance



USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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