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SCL Regional Manager


IL - Oak Brook, MO - St. Louis

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General Description: Responsible for managing the operational activities for Select Commercial Lines Account Management team in assigned region. Ensure the service team maintains 92% or above client retention. Supports the USI sales process.


           Responsible for full-cycle recruitment, management, and development of Select Commercial Lines Account Management team. Includes training, coaching, and performance management.

           Keep account management team informed on industry trends and USI processes through regular team and individual meetings.

           Accountable for team achieving 92% or above client retention. Meet with account managers to strategize on upcoming renewals.

           Promote account rounding and cross-sell/referral opportunities.

           Work with regional and national leadership to meet corporate profit and growth objectives.

           Optimize Select Commercial Lines book of business via client service model. Comprised of account management, outsourcing, and segmentation.

           Develop and maintain carrier relationships to renew policies timely and solve client and account management issues.

           Maintain quality control utilizing reports to renew policies, avoid lapses in coverage, and achieve service goals. Perform periodic quality audits.

           Adhere to company’s credit and collection policy in invoicing and pursuing prompt client payments.

           Oversee team workload and maintain appropriate staffing levels.

           Create and maintain relationships with regional peers to foster internal stewardship. Expedite segmentation transfers working in conjunction with both the regional project manager and commercial lines middle market managers.

           Develop effective interdepartmental communication strategies. Foster team behavior and a sales-oriented culture.

           Integrate new acquisition personnel and clients to Select Commercial Lines service model and processes.

           Support new business growth and assign service team resources.

Knowledge, Skills, and Abilities:

           7 years + experience in Commercial Property & Casualty Insurance Agency. 

           College degree preferred.

           Prior managerial experience preferred. Ability to manage others effectively.

           In-depth knowledge of agency management system functionality, workflow procedures, underwriting, sales, and service processes.

           Must hold a state Property & Casualty insurance license.

           Industry designation such as ARM, CIC, CPCU preferred or expected to pursue a designation.

           Ability to conduct complex tasks with many concrete and abstract variables.

           Comfortable with internet-based programs and Microsoft Office products.

           Knowledge of Sagitta/ImageRight preferred, but not required.

           Proven ability to work in a fast paced, team environment with minimal instruction and a high degree of accuracy.

           Strong organizational skills with ability to manage and negotiate multiple priorities and deadlines.

           Strong written, verbal, and interpersonal communication skills.


Why USI?

With more than $2.5 billion in revenue and over 10,000 associates across 200+ offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work!

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition 

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. 

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse, Equitable, and Inclusive Workplace

Our award-winning I’m With U diversity, equity, and inclusion program educated our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

  • Recognized as one of Insurance Business America’s Top Insurance Employers for six consecutive years (2018-2023).
  • Named to Business Insurance’s annual list of the Best Places to Work in Insurance four years in a row (2020-2023).
  • Recipient of the American Heart Association’s Gold Status for a maintaining a culture of health and well-being five years in a row (2018-2022).
  • Visit our Awards and Accolades page for a complete list of industry awards and recognitions! 

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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