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General Description:  The Receptionist attends to visitors and deals with inquires on the phone and face to face. The Receptionist supplies information regarding the organization to the general public, clients and customers.



  • Answer telephone, screen and direct calls.

  • Provide information to callers.

  • Greet persons entering organization.

  • Direct persons to correct destination.

  • Deal with queries from the public and customers.

  • Ensure knowledge of staff movements in and out of organization.

  • Monitor visitor access and maintain security awareness.

  • Provide general administrative and clerical support.

  • Prepare correspondence and documents.

  • Receive and sort mail and deliveries.

  • Schedule appointments.

    • Manages Conference Room Scheduling; resolves schedule conflicts

  • Organize conference and meeting room bookings.

  • Co-ordinate meetings and organize catering.

  • Monitor and maintain office equipment.

  • Control inventory relevant to reception area.

  • Tidy and maintain the reception area.

    • Handles office supply and business card ordering

    • Updates and distributes telephone list

    • Assists with special projects as needed


Knowledge, Skills and Abilities:

  • High school diploma in any field from an accredited institution.

  • Degree in any field from a certified college.
  • Knowledge of clerical and administrative procedures.
  • Knowledge of consumer service practices and principles.
  • Strong keyboard skills.
  • Good communication skills and professional personal presentation.
  • Ability to manage information of employees.
  • Organizing, planning, and customer service orientation
  • Great attention to detail and stress tolerance.
  • Should be honest, respectful, and trustworthy.
  • Should be flexible and possess cultural awareness.



Physical Demands:

Work is performed in a climate controlled office environment with minimal noise and limited to no exposure to chemicals or toxins.  Employees operate office equipment including; telephone - headset, Computer,   computer monitors, keyboard, mouse, copier, scanner and mail machine.  Physical tasks of job include; walking, sitting, standing, bending and fingering.


Analysis of Physical Demands:

  • Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as fingering, using a keyboard, and sitting at a desk.

  • Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

  • Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

  • Rarely  (< than 1 hour per week) work performed  requires Lifting/Carrying  items that range from 10-50lbs, pushing/pulling  items that range from 10-50lbs,  twisting/ turning including reaching over shoulder or above head , kneeling or squatting.

Job ID:


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