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Receptionist

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General Description:  The Receptionist attends to visitors and deals with inquires on the phone and face to face. The Receptionist supplies information regarding the organization to the general public, clients and customers.

 

Responsibilities:

  • Answer telephone, screen and direct calls.

  • Provide information to callers.

  • Greet persons entering organization.

  • Direct persons to correct destination.

  • Deal with queries from the public and customers.

  • Ensure knowledge of staff movements in and out of organization.

  • Monitor visitor access and maintain security awareness.

  • Provide general administrative and clerical support.

  • Prepare correspondence and documents.

  • Receive and sort mail and deliveries.

  • Schedule appointments.

    • Manages Conference Room Scheduling; resolves schedule conflicts

  • Organize conference and meeting room bookings.

  • Co-ordinate meetings and organize catering.

  • Monitor and maintain office equipment.

  • Control inventory relevant to reception area.

  • Tidy and maintain the reception area.

    • Handles office supply and business card ordering

    • Updates and distributes telephone list

    • Assists with special projects as needed

 

Knowledge, Skills and Abilities:

  • High school diploma in any field from an accredited institution.

  • Degree in any field from a certified college.
  • Knowledge of clerical and administrative procedures.
  • Knowledge of consumer service practices and principles.
  • Strong keyboard skills.
  • Good communication skills and professional personal presentation.
  • Ability to manage information of employees.
  • Organizing, planning, and customer service orientation
  • Great attention to detail and stress tolerance.
  • Should be honest, respectful, and trustworthy.
  • Should be flexible and possess cultural awareness.

 

 

Physical Demands:

Work is performed in a climate controlled office environment with minimal noise and limited to no exposure to chemicals or toxins.  Employees operate office equipment including; telephone - headset, Computer,   computer monitors, keyboard, mouse, copier, scanner and mail machine.  Physical tasks of job include; walking, sitting, standing, bending and fingering.

 

Analysis of Physical Demands:

  • Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as fingering, using a keyboard, and sitting at a desk.

  • Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

  • Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

  • Rarely  (< than 1 hour per week) work performed  requires Lifting/Carrying  items that range from 10-50lbs, pushing/pulling  items that range from 10-50lbs,  twisting/ turning including reaching over shoulder or above head , kneeling or squatting.

Job ID:

18545

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