USI Insurance

The Role:

As the PG Division Operations Leader, you will be responsible for managing the overall operational activities and teams that support revenue retention and growth for the Programs Division. This is a key leadership role focused on driving operational excellence and supporting the division’s strategic objectives.

What You'll Do:

• Oversee full-cycle management and development of operations across underwriting, retention, account management, systems support, technical resources, training, and customer service teams.
• Develop and execute the division’s retention strategy to achieve financial growth targets.
• Partner with the Chief Underwriting Officer to ensure compliance with regulatory requirements, including licensing, E&S filings, and carrier contracts.
• Collaborate with division leadership to develop the annual department budget and achieve new business, retention, and staffing goals.
• Work closely with HR, finance, and other leaders to recommend staffing solutions aligned with operational needs and targets.
• Continuously identify operational improvements to enhance client, customer, and broker retention, as well as new business growth.
• Establish and enforce standard operating processes, practices, goals, and procedures across the Programs division.
• Define and monitor operational goals, targets, and KPIs, ensuring accountability and alignment with strategic objectives.
• Lead and execute the renewal solicitation process, improving retention through targeted strategies, expanded product offerings, and consistent performance monitoring.
• Collaborate with leaders to improve submit/quote/bind metrics, staff productivity, and operational efficiency.
• Partner with Internal Audit and the Chief Underwriting Officer to drive audit improvements, working with internal and external audit teams as needed.
• Stay informed about industry information, technology, and trends.

What We're Looking For:

• 10+ years of experience in a commercial property & casualty insurance agency.
• Bachelor’s degree preferred.
• Prior managerial experience with strong team leadership capabilities.
• Expert understanding of Property & Casualty insurance.
• Must hold a Property & Casualty insurance license.
• Industry designation such as ARM, CIC, or CPCU strongly preferred.
• Comfortable with internet-based programs and Microsoft Office products.
• Strong knowledge of agency management systems and Commercial Lines operations required; experience with Sagitta/ImageRight preferred.
• Excellent communication skills and a creative, solutions-oriented mindset.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Hybrid Position (2-3 Days In Office) Atlanta, GA