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Personal Risk - Premier Team Lead

Location:

CO - Greenwood Village, MN - Bloomington

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

·        Insurance Business America’s Top Insurance Workplaces, three years in a row (2018-2020).

·        Business Insurance’s 2020 list of Best Places to Work in Insurance.

·        Forbes Best Large Employers in America (2018-2019).

Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description:  Responsible for managing the Premier operational activities of the unit/department in order to ensure consistent standards of service and professionalism.  Required to perform essential functions and meet service standards, Best Practices, and Risk Management Quality Control standards developed by USI.  Individual in this position may also have responsibilities handling a book of business and adhere to Premier Client Advisor Position description, as well.

Responsibilities:

  • Maintain a minimum of 95% retention of Client Accounts. Proactively retain accounts with minimal oversight; following up on cancellations and Broker of Record letters, according to agency procedures and standards.
  • Coaching and mentoring Client Advisor with review of annual summary of insurance to identify agenda items to review with the client.
  • Attend client meetings of assigned clients or other Premier Client meetings as needed.
  • Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
  • Review of KPI reports sharing results with Premier Team members, coaching to improve regional and individual results
  • Ensure team members are addressing renewals in a timely manner.
  • Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner. Review team members open items, workloads and backlog.
  • Take necessary action to resolve issues.
  • Perform periodic quality audits, when necessary.
  • Maintain a high degree of accuracy in agency management and document management systems.
  • Responsible for supervision of 2 or more employees.
  • In partnership with the department supervisor, responsible for interviewing, hiring, training and development of the team.
  • Partner with department supervisor to manage employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.
 

Knowledge, Skills and Abilities:

  • 8+ years’ experience in Personal Property & Casualty Insurance Agency along with comprehensive understanding of all Property & Casualty insurance coverages, underwriting and rating concepts.
  • College degree preferred, but not required.
  • Prior call center experience preferred but not required.
  • Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
  • Hold an industry designation such as ARM, CIC, and CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.
  • Strong written, oral and interpersonal communication skills.
  • Knowledge of Sagitta/WorkSmart preferred, but not required.
  • Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
  • Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Ability to work in a team environment.
  • Ability to understand call center technologies and manage call traffic.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
   #LI-AG1

GLDR

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.


Job ID:

22566

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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