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Personal Risk Regional Operations Manager


CO - Greenwood Village, MN - Bloomington

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General Description: 

The Regional Operations Manager is responsible for managing growth and client retention for all Personal Insurance in the region.  This includes day-to-day management of High Net Worth accounts and the Client Advisors servicing the accounts, as well as the internal service center operations.  You will be expected to ensure consistent standards of sales, service and professionalism as defined by USI’s Best Practices, Core Values and Risk Management Quality Control standards.

Responsibilities include, but not limited to:

Regional Leadership and Relationship Management:

  • Responsible for communicating the Personal Risk Division’s vision, projects and priorities with Regional Leaders (RCEOs, RCOO) and USI internal clients (EB/PC Producers and Leaders)
  • Promote Personal Risk client management services and deliverables to internal clients (EB/PC Producers and Leaders) by holding and attending leader meetings
  • Assist in managing carrier relationships through planning annual strategies, developing marketing campaigns, monitoring book and carrier consolidation, and providing assistance in the event of client complaints
  • Work with Personal Risk Sales Practice Leaders to ensure coordination of sales and service support, assignment of service team based on client exposures and segmentation
  • Maintain strong internal and external client relationships within the region by attending client renewal review meetings and new client onboarding of Premier Tier 2 & 3 clientele, as needed
  • Meet with various venders and carrier partners

Managing Staff and Financials:

  • Supervise and manage department personnel by assisting with client issues, providing back-up assistance for clients, monitoring behavior and absenteeism, implementing training when needed, hiring new staff when needed, and holding department meetings
  • Assist with teams and/or offices undergoing significant operational changes including acquisitions and staffing challenges
  • Manage financial metrics, achieve target Op Margins for Premier and Preferred client segments, and meeting revenue retention targets
  • Work with Regional CFO/FA to ensure metrics are aligned

Implementing/Monitoring Operations Service Standards:

  • Lead ongoing transition to Premier and Preferred best practice service models in region including standard deliverables, client segmentation and development of staff members
  • Achieve service standard KPIs, monitoring monthly regional and individual results
  • Monitor monthly renewal, new business and lost business reports for Personal Lines
  • Monitor and resolve potential E&O issues
  • Oversee new business production through team leaders and personal risk managers’ accomplishments and support opportunities to produce new business through account rounding, up-selling and referrals
  • Develop, execute, and monitor process and procedures for department and client contact materials


Knowledge, Skills and Abilities:

  • 5-10 years’ experience in personal insurance. College degree preferred, but not required
  • Must be licensed as an insurance agent and must be willing to meet agency and state continuing education requirements
  • Effective leadership, communication, and organizational skills and the ability to direct and monitor the activities of others
  • Previous managerial experience is needed
  • Must be comfortable with internet based programs, as well as intermediate knowledge of Microsoft Office products. Knowledge of Sagitta is not required, but is preferred
  • Ability to handle difficult behavior or conflict and bring to a timely resolution
  • Ability to creatively and proactively problem-solve
  • Good working knowledge of personal insurance, rating, and underwriting guidelines
  • Must be able to prioritize, organize, and keep workload current


USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Salary Range:  $120,000 - $135,000 + up to 10% bonus

Job ID:


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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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