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Office Manager


CO - Greenwood Village

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

·        Insurance Business America’s Top Insurance Workplaces, three years in a row (2018-2020).

·        Business Insurance’s 2020 list of Best Places to Work in Insurance.

·        Forbes Best Large Employers in America (2018-2019).

Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description: The Office Manager oversees various business functions, such as Reception, Mail Room, and other administrative staff. The Office Manager not only manages the work of other employees, but they will perform a wide range of tasks themselves in the role.


  • Manage all office administration functions and personnel including, but not limited to, reception, administration, front end scanning, CRM, office supplies and mailroom.
  • Provides direction and oversight regarding building maintenance, mail delivery, and administration workflow.
  • Review and approve time sheets for direct reports.
  • Monitor direct reports' performance and provide feedback and motivation.
  • Perform quarterly and/or annual associate performance reviews.
  • Aid in interviews and new associate hiring process for administrative services staff.
  • Set priorities and manage workflow to ensure efficiencies.
  • Conduct team staff meetings.
  • Act as escalation point for client issues relating to direct reports.
  • Primary relationship manager for building management/tenant services.
  • Manage office furniture needs, including installation and repairs
  • Manage office moves (internally) and project manages moves upon lease expiration to new buildings/facilities.
  • Participate and/or act as project manager for office moves and/or construction projects.
  • Coordinate security/medical response when necessary.
  • Ensure and/or facilitate the following:
    • Timely and accurate processing and distribution of incoming and outgoing mail.
    • Collection of personal postage due.
    • Office and kitchen supplies ordered and stocked.
    • Phone lists updated and distributed regularly.
    • Onsite and offsite file storage.
    • Management of outside vendors (coffee, office supplies/furniture, etc.).
  • Primary Key Operator and vendor liaison for phone system, printers, copiers, and fax equipment.
  • Back up Receptionist and Admin Assistant.
  • Other duties as assigned.

Knowledge, Skills and Abilities:

  • Strong customer service approach and positive "customer-first" attitude
  • Ability to maintain composure and professionalism in times of stress
  • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
  • Attention to detail and ability to grasp complex systems and processes
  • Ability to work effectively during times of organizational stress, ambiguity, and change
  • Ability to learn new concepts quickly and effectively
  • Proficiency with email and Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Ability and desire to work cooperatively and collaboratively with all levels of employees, management, vendors, and external agencies
  • Minimum of 2 years experience in administration and management
  • Familiarity with and ability to troubleshoot printers/computer/copiers/fax/phone systems

Compensation & Benefits Information:

Salary Range: $50,000 - $75,000

This is a bonus-eligible position with a target incentive of 5%

USI is proud to offer a full-suite of benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings account, short and long-term disability, company- and employee-paid life insurance as well as other unique employer-sponsored and voluntary programs. USI also offers a generous paid time away program including paid time off (PTO), fully paid time for employee disability leave, paid parental leave and holiday time.



USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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