USI Insurance

General Description:  Provide computer services and support to all USI offices and clients. Manage and maintain our Enterprise Network infrastructure and related systems. Contributing on a team providing general Tier-2 and 3 services to the organization.

Responsibilities:

·        Installation, maintenance, administration, and upgrades of the enterprise Network Infrastructure Platforms.

·        Monitor network systems and data centers to ensure peak performance.

• Troubleshoot, analyze, and resolve system outages, working with vendors as necessary.

·        Work with applicable parties on network implementation, optimization, security and ongoing management.

·        Develop preventative maintenance programs, business continuity and disaster recovery plans. Maintain, document, and test these plans regularly.

·        Adhere to the design, programming, and application standards and best practices.

• Work support ticket queues and resolve in a timely manner

·        Resolve operational issues and manage server systems. Including but not limited to maintaining security patch cycles. May require working after hours or on weekends.

• Other duties as assigned.

Cyber Security Job Responsibilities:

·        Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)

·        Keep up to date with security updates and improvements. Implement improvements as appropriate.

·        Protect systems against unauthorized access by appropriately defining access.

·        Upgrade systems by implementing and maintaining security and technical controls.

Knowledge, Skills and Abilities:

·        CCNA certification is preferred

·        BA/BS degree in technical discipline preferred

·        3+ years’ experience in an enterprise setting

·        Prior experience with router/switch/firewall installation and configuration required

·        Firewall experience required

·        Experience with wireless LAN controllers preferred

·        Understanding of VoIP/Video interaction with the network

·        Experience coding/scripting/APIs and automation is a plus

·        Prior experience with Microsoft Office and ServiceNow preferred

• Strong organizational skills, excellent communication, and people skills
• Must be able to work independently and in a team environment