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Benefits Coordinator

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General Description:

The Benefits Coordinator is responsible for coordination of day-to-day customer service. Customer Service can include responding to carrier, internal staff and/or broker questions, ensuring new business, renewals and broker of record letters meet the requirements of the writing carrier. This also includes assisting with claim and billing problems, and acting as a liaison between the insurance carrier and internal staff. Much of the person's time will be spent supporting internal staff.

Responsibilities:

  • Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.
  • Save renewal copies from carrier to ERC shared drive and forward renewals to appropriate Brokers.
  • Enter data into Commission Data Base (NCS).
  • Coordinate efforts with team members, especially at month end to facilitate plan changes and ensure quality and turn-around times meet ERC standards.
  • Communicate regularly with management and other staff members regarding all aspects of administration to ensure service excellence.
  • Develop and maintain strong working relationships with all staff.
  • Special projects as required.
 

Knowledge, Skills and Abilities:

  • Strong attention to detail
  • Ability to stay organized and focused in a busy environment
  • Good oral and written communication skills
  • Professional and dependable
  • Demonstrates cooperation and collaboration in a team setting
  • Prior experience in a group benefits environment preferred
  • Timely, efficient and accurate administrative and data entry skills
  • Experience with Excel (data entry, formatting, formulas)
  • Bachelor's degree a plus.
  • Knowledge of Health and ancillary plans, carriers and quoting abilities is preferred

Job ID:

17230

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