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Human Resources Generalist


MA - Woburn

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Why USI?
With over $2 billion in revenue and more than 10,000 associates located in approximately 200 offices across the country, USI is one of the largest insurance brokerage and consulting firms in the world.

At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work!

Unrivaled Resources and Support
The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement
We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is committed to ensuring a fair, diverse, and inclusive work environment for all. Our diversity, equity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

  • Recognized as one of Insurance Business America’s Top Insurance Employers for five consecutive years (2018-2022).
  • Named to Business Insurance’s annual list of the Best Places to Work in Insurance three years in a row (2020-2022).
  • Gold recipient, American Heart Association’s Workplace Health Achievement Index, three years in a row (2018-2021).

General Description:
Responsible day-to-day HR functions for a specified business unit.  


  • Partner with Regional Human Resources Officer and Regional Human Resources Manager to ensure company compliance to all federal, state and local laws.
  • Partner with Business Line management to resolve employee relations issues. Provide effective coaching.
  • Ensure effective onboarding of new hires.
  • Work with centralized benefits team in administration of workers compensation and employee leaves of absence
  • Assist with Company performance and compensation management cycle. Help to educate employees and managers on the process.  
  • Facilitate formal disciplinary actions including terminations.
  • Manage employee off-boarding as necessary. Conduct exit interviews.
  • Partner with HR colleagues in the execution of company initiatives, managing regional communications and supporting regional events.
  • Manage HR Information system record changes. 
  • Help audit systems and processes for compliance.

Knowledge, Skills and Abilities:

  • 3-5 years as Human Resources Generalist. Understanding of HR Practices.
  • BA in Business Administration, Human Resources or related field preferred.
  • Certification in Human Resources (PHR or SHRM-CP) preferred, but not required.
  • Competence in employee relations with strong communication skills. Effective management of confidential information. 
  • Strong verbal/written communication and presentation skills.
  • Ability to make recommendations to resolve problems and ensure policies are upheld.
  • Must be successful working independently with limited supervision.
  • Proficient with internet-based programs and Microsoft Office products, including Excel. HRIS system experience preferred.

  • #LI-DM2

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to 3rd Party Recruiters

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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