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HR Generalist


IL - Oak Brook

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

  • The Top Insurance Employers by Insurance Business America four years in a row (2018-2021).
  • Business Insurance's 2021 list of Best Places to Work in Insurance for the second year in a row. 
  • Forbes Best Large Employers in America (2018-2019). 
  • Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description: The Human Resources Generalist, with limited supervision, manages the day-to-day Human Resources operations for a specified business unit. This position manages the administration of HR policies, procedures and programs and carries out responsibilities in the following functional areas: employee relations, performance management, compensation, training, employment, recruitment, payroll administration, training and benefits.


Responsibilities (include but not exclusive to the following):

  • Partner with management and department managers to address employee relations issues including but not limited to performance and behavioral problems, development plans, position eliminations, restructuring, and investigations (partner with CHRO, CA, USI Benefits Service Center, Corporate HR, and USI Payroll as needed).
  • Provide proactive employee relations guidance to resolve employee issues and ensure the organization's compliance with policies, procedures, federal and state regulations. Actively manage, coach and act on under performers.
  • Administer performance management process which includes performance review preparation and merit increase determination; educate employees and managers on the process; provide corporate with requested information.
  • Participate and partner with HR colleagues in rolling out employee wellness plans throughout the organization or USI initiatives.
  • Recruit for open positions and ensure compliance with equal opportunity policy, affirmative action and federal and state regulations.
  • Manage all phases of the new hire process.
  • Identify and escalate potential problems such as harassment or violations of USI policies.
  • Under the guidance of the RCHRO, counsel managers and facilitate formal disciplinary actions including terminations.
  • Manage all aspects of payroll changes and submissions to the payroll Shared Service group.
  • Act as liaison between employees and the Payroll Shared Services Group and the Benefits Service Center.
  • Partner with Corporate HR to handle FMLA, STD, LTD and workers compensation.
  • Comply with policies and procedures with regard to terminations including preparing necessary departing paperwork for employee, conducing exit interviews, gathering company property, informing unemployment divisions.
  • Manage time and attendance system to include: assisting with training, answering questions, calculating annual PTO accrual rates and managing the annual PTO carry over process.
  • Facilitate the coordination of training programs.
  • Provide guidance and training on the performance management system and ensure appropriate rating distributions are achieved and that deadlines are communicated and met.
  • Coordinate employee outings and festivities.
  • Maintain personnel and payroll files ensuring security and confidentiality.
  • Partner with Business Unit Leaders, Regional Chief HR Officer, and Regional HR Business Partner.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities:

  • 5+ years as Human Resources Generalist.
  • BA in Business Administration or related field preferred.
  • Superior interpersonal, verbal/written communication and presentation skills.
  • Must have the ability to make recommendations to effectively resolve problems or issues, by using sound judgment that is consistent with business standards, practices, policies, procedures and regulations.
  • Basic core competencies in Employee Relations and Recruitment.
  • Must be successful working independently with limited supervision.
  • Strong computer skills including Outlook, Excel, Word, PowerPoint and HRIS system experience.
  • Must have managing or supervising experience and able to effectively collaborate and direct a team.



USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to 3rd Party Recruiters

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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