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Employee Benefits Jr. Account Manager

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General Description:  This position provides support to the Account Management team in providing day to day client service and analytical support. This position is expected to consistently provide excellent customer service to accounts in a supporting Service Team role. 

Major Responsibilities:

  • Act as a back-up for the Account Manager when they are out of the office. Client contact will include all methods: electronic, telephonic and on occasion in person.
  • Responsible for handling all implementation paperwork when a change in carrier occurs or when a new product is implemented.
  • Timely fulfill supply request from clients in preparation of open enrollment and new hire communication. Includes coordination carrier supplies and reviewing upon receipt for accuracy.
  • Request, review, coordinate updates and track client plan documents such as booklets, contracts, SPDs, etc.
  • Assist in the preparation of client communication materials including benefit summaries, PowerPoint presentations and any other communication materials that may be needed.
  • May be asked to attend a benefits or open enrollment fair to answer employee questions and distribute benefit materials.
  • As needed, preparation of materials needed for client meetings including but not limited to carrier contact sheets and team contact sheets.
  • Expected to be well versed on all Compliance topics including, but not limited to, ERISA, COBRA, FMLA, 5500s and Health Care Reform. Responsibilities may include preparing Compliance documents upon request.
  • As needed, provide resolution support and oversight of employee issues such as enrollment and billing issues. When the Benefit Resource Center is not engaged, support with escalated claim issues is also expected.
  • Timely request information from clients and carrier partners to initiate and complete the renewal process including but not limited to census data, renewal proposal and plan alternatives.
  • Request and prepare basic analytical reports in conjunction with the Account Manager II (pre-renewal, renewal, post renewal, experience reports, etc.)
  • Update and maintain agency management system with client information as needed up renewal and as changes occur.
  • Work with Internal Partners, Clients and Carriers to ensure accurate and timely response to all outstanding issues.
  • Other miscellaneous duties as assigned. 

Knowledge, Skills and Abilities:

  • Prior customer service experience and insurance industry knowledge preferred, but not required.
  • 4 year college degree preferred.
  • High level of computer literacy including working knowledge of Windows2007, Excel, Word and PowerPoint.
  • Must currently hold life and disability insurance license (or must obtain it within 4 months following date of employment) and retain license by meeting the continuing education requirements.
  • Ability to meet production demands.
  • Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
  • Develop and maintain excellent carrier relationships.
  • Promote teamwork by sharing experiences, assisting others when help is needed and maintaining a positive and professional attitude.
  • Expected to further industry education through insurance courses and inform group department of knowledge gained.
  • Strong ability to problem solve, set and meet deadlines, communicate, work under pressure, organize, prioritize, manage multiple tasks and operate in a fast paced environment.
  • Refined verbal and written communication skills.
  • Good at attention to detail and ability to self-check work.
  • Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
  • Ability to carry out multiple tasks with both concrete and abstract variables.
  • Must be comfortable with internet based programs as well as knowledge of Microsoft office products.

Job ID:

17492

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