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DC Staff Consultant

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General Description:

Staff Consultant works to develop technical expertise in managing and retaining assigned clients' retirement plan business. Staff Consultant provides exceptional customer service and works effectively with internal teams/resources (i.e. Administrators, Legal, IAS, etc.) and external vendors (i.e. Wachovia) to maintain a successful relationship with clients and to provide overall recordkeeping and consulting services for basic retirement plans, including, but not limited to:

 

Responsibilities:

  • Responsible for all aspects of recordkeeping for client plans to ensure accurate processing in accordance with department service standards/deadlines and plan documents, including:
    • train Administrators on plan specific rules and processes to gain assistance with plan recordkeeping tasks
    • process distribution and loan requests
    • initiate/process trades
    • process payroll data files including review of data and client correspondence; monitor plan forfeitures
    • reconcile asset balances (trust and participant accounts) including cash position and resolve discrepancies daily
    • post earnings as necessary & run/monitor "unposted" report
    • ensure compliance with plan document & IRS/DOL regulations
    • maintain accurate and timely recording of transactions and work logs
  • Produce quarterly valuations (participant statements, client reports, etc.) according to USICG standards, including:
    • ensure valuation checklists are complete and peer review is done according to SAS70 standards
  • resolve any outstanding valuation issues within current quarter
  • prepare meaningful executive summary letter -- highlight current issues
  • ensure accuracy and timely delivery of trust reporting for plans with Wachovia as trustee
  • Correspond with clients, Team Leaders & Account Managers in response to issues, including preparation for and participation in team meetings, researching basic questions and plan document provisions, assisting with billing questions, confirming transactions, etc. Obtain guidance from Team Leader or experienced consultants as needed to respond to client inquiries and develop consulting skills.
  • Main day-to-day client contact for inquiries on assigned plans. Responsible for logging in daily to assigned participant call service lines for all available time and answering participant calls. Respond to all client or participant calls/emails within 4 business hours.
  • Develop basic understanding of DC compliance requirements and deliverables; Obtain guidance from Team Leader or experienced consultants as needed to fulfill compliance responsibilities; Coordinate with compliance team regarding preparation of IRS Form 5500/SAR, audit packages, MRDs, projected/final compliance tests, etc. for assigned plans, including:
    • gather and reconcile required data; provide to compliance team in a timely manner
    • manage deadlines and complete assigned portions of checklists
    • communicate with clients/auditors as necessary to respond to questions or requests for information
    • review results, develop corrective actions, present results/reports to clients
  • Process plan-level fees per service agreement (basis points, loan fees, etc.) and update fee tracking log; identify projects requiring additional billing and report them monthly on Special Billings Projects worksheets
  • As experience grows, assist with training newer employees on basic DC department procedures, systems and job functionality
  • Complete special projects as requested by clients or DC department
  • With direction from a Team leader or Senior Consultant, assist with conversions of new business assigned; process fund additions/changes; assist with deconversion of assigned plans when applicable
 

Knowledge, Skills and Abilities:

  • Associates or Bachelor's Degree in Mathematics, Business, Finance or Accounting preferred
  • 1-2 years business experience preferred
  • Strong computer skills. Knowledge of Windows environment, including Word & Excel
  • Detailed and organized. Able to multi-task
  • Good communication and interpersonal skills
  • Ability to creatively and proactively problem-solve
  • Ability to stay organized and focused in a busy environment
  • Effective communication skills with co-workers and clients
  • Personable and credible.
  • Professional and dependable
  • Demonstrates cooperation and collaboration in a team setting

Job ID:

17260

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