Skip to content

Customer Service Representative

Location:

IL – Schaumburg, KY - Louisville, OH - Cleveland, OH - Columbus, OH - Toledo

Apply now Share Share Customer Service Representative (Findley) with Facebook Share Customer Service Representative (Findley) with LinkedIn Share Customer Service Representative (Findley) with Twitter Share Customer Service Representative (Findley) with a friend via e-mail


General Summary:

In a Call Center Environment a Customer Service Representative will proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all. Process defined benefit transactions with a high degree of accuracy within service level agreement parameters. Quickly and accurately create workflows for internal research requests.


Essential Duties and Responsibilities:

·       New Hire and Entry Level Call Support

·       Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all

·       Process defined benefit transactions with a high degree of accuracy within service level agreement parameters

·       Quickly and accurately create workflows for internal research requests

·       Provide thorough and prompt response to client and participant faxes, emails and mailings

·       Communicate with coworkers, trustees and clients to resolve processing issues immediately

·       Learn technical rules for plans

·       Keep team leaders and customer service manager apprised of issues


Specific/Individual Core Competencies:

·       Excellent verbal and written communication skills

·       Strong listening, analytical and problem-solving skills

·       Benefits administration background preferred

·       Effectively handle stressful calls in a professional manner

·       Intermediate knowledge and skill level in Microsoft Word, Excel, Access

·       Able to meet deadlines with the highest degree of accuracy

·       Detail-oriented and capable of multi-tasking

·       Able to work well in a group environment as well as independently

·       Self-motivated

Education/Experience:

·     2-year degree preferred

·     Previous call center experience


Job ID:

21460

Interested in hearing about other USI Career Opportunities?

Join Our Talent Network
EEO is The Law - click here for more information
Notice to 3rd Party Recruiters

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

We endeavor to make this site accessible to any and all users. If you would like to contact us, please email recruiting@usi.com