Retirement Customer Service Representative I Full Time Hybrid
Location:
OH - Columbus
Apply nowGeneral Summary:
Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all. Process defined benefit transactions with a high degree of accuracy within service level agreement parameters. Quickly and accurately create workflows for internal research requests.
Essential Duties and Responsibilities:
- Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all
- Process defined benefit transactions with a high degree of accuracy within service level agreement parameters
- Quickly and accurately create workflows for internal research requests
- Provide thorough and prompt response to client and participant faxes, emails and mailings
- Communicate with coworkers, trustees and clients to resolve processing issues immediately
- Learn technical rules for plans
- Keep team leaders and customer service manager apprised of issues
Specific/Individual Core Competencies:
- Excellent verbal and written communication skills
- Strong listening, analytical and problem-solving skills
- Benefits administration background preferred
- Effectively handle stressful calls in a professional manner
- Proficient in use of required processing software and systems
- Proficient in use of Microsoft Word, Excel, Access
- Able to meet deadlines with the highest degree of accuracy
- Detail-oriented and capable of multi-tasking
- Able to work well in a group environment as well as independently
- Self-motivated
Education:
- 2-year degree preferred
Experience
- Previous call center experience preferred
Why USI?
With more than $2.5 billion in revenue and over 10,000 associates across 200+ offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work!
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.
Committed to a Diverse, Equitable, and Inclusive Workplace
Our award-winning I’m With U diversity, equity, and inclusion program educated our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
- Recognized as one of Insurance Business America’s Top Insurance Employers for six consecutive years (2018-2023).
- Named to Business Insurance’s annual list of the Best Places to Work in Insurance four years in a row (2020-2023).
- Recipient of the American Heart Association’s Gold Status for a maintaining a culture of health and well-being five years in a row (2018-2022).
- Visit our Awards and Accolades page for a complete list of industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Job ID:
27247