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Customer Service Rep - Insurance

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Great opportunity to join a company recently named as one of the top 300 large employers by Forbes Magazine.  In this role, you will provide our customers with first class service by phone and develop/maintain a thorough knowledge of all our Life, Disability and misc. insurance products offered.  We will provide all training on products and licensing requirements!  We offer a great team environmentgreat benefits and strong paid time off policy.  35 hour work week (M-F), 10am to 6pm shift.  Office location is Matawan, NJ (exit 120 off GSP).


  •  High School Diploma or G.E.D. is required along with prior Customer Service experience in a Call Center environment. Insurance industry experience is preferred.
  • Must have an exemplary positive attitude and be passionate about offering an unequaled customer service experience.
  • Must have excellent verbal and written communication skills
  • Must hold a valid Life and Health license or the ability to obtain one within 90 days of hire (we provide training resources and cover expenses!)
  •  Must have strong customer service orientation; interpersonal and organizational skills, good sense of time management (ability to juggle multiple requests while giving the customer your undivided attention) with strong attention to detail and sense of urgency.
  • Ability to function independently and to multi-task.
  • Must be willing to work in a fast paced environment and handle a high volume of calls.
  • Have personal accountability and be fully available to assist customer for the entire duration of scheduled shift.

 Candidates must be authorized to work in the U.S.


2017 Insurance Business magazine nominated USI as a finalist in Insurance Industry Employer of Choice (100 Employees or More); Retailer Agency of the Year ($75M in Revenue or More); Corporate Social Responsibility for USI Gives Back; CEO of the Year -- Mike Sicard!

USI Affinity is a Division of USI Insurance Services - and has emerged as one of the leading providers of insurance, financial and risk management services to professional associations, individuals and small-business owners. For over 75 years the divisions of USI Affinity have developed, marketed and administered insurance and financial programs that offer association clients unique advantages in coverage, price and service. We market and administer insurance programs for over 400 associations nationwide, representing more than 15,000,000 members. Many client relationships are long-standing; and we continue to grow because of the results we have achieved for those clients. We are focused on having a passionate client-centric culture, balanced with our responsibilities to our employees, carrier partners and shareholders. USI is an equal opportunity employer and encourages diversity in the workplace.

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