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Application Support Analyst


Remote- United States

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General Description:  Responsible for supporting new and existing system initiative efforts. Define systems capabilities to enable the business to grow and become more productive.


      Liaison between business users and the IT team.

      Research problems and plan solutions. Recommend software and system changes.             

      Coordinate development to meet business requirements.

      Define the scope of the project in collaboration with line of business leaders.

      Develop business cases and financial model systems enhancements.

      Transform user requests into business requirements and technical specifications.

      Interact with customers to learn and document requirements.  Produce business requirements documents.

      Develop test plans and test cases. Manage system testing and coordinate User Acceptance Testing (UAT).

      Work with business leaders to implement projects and applications changes.

      Manage system conversion activities including data mapping, system configuration, data analysis.

      Ensure that projects and systems are delivered to end user satisfaction.

      Define and document "as is" and "to be" workflows and review with LOB leaders

      Develop a schedule for project completion that allocates the resources to the activities

      Execute the project according to the project plan.

      Manage accountability of tasks for project members

      Set up and maintain project plans, issue logs, and tasks in a system of record. 

      Interface with vendors to ensure vendor compliance to contractual agreements.

Cyber Security Job Responsibilities:

      Configure, develop, design, architect, implement, acquire, and operate systems in accordance with:

§  USI Policies for the Information Security Program (PISP)

§  USI Standards for the Information Security Program (SISP)

      Keep up to date with security updates and improvements to safeguard information system assets by identifying and solving potential and actual security problems.

      Protect systems against damage, changes, or illegal access by defining access privileges, control structures, and resources.

      Implement security improvements by assessing current situation; evaluating trends; anticipating requirements.

      Upgrade systems by implementing and maintaining security and technical controls.

Knowledge, Skills and Abilities:

      3-5 years IT and/or systems experience. Bachelor’s degree or equivalent.

      Experience with writing Queries and supporting SQL queries within applications 

      Experience with insurance and/or sales applications and workflows a plus.

      Team orientation and hands-on approach.

      Ability to manage multiple and rapidly changing, high visibility priorities and projects. 

      Ability to work some weekends and evenings

      2-5 years’ experience in supporting, deploying, and managing large enterprise applications.

      3-5 years’ experience in Unix

      Knowledge in Rocket’s Universe Database a plus

      Knowledge in DevOps a plu   

Physical Demands:

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, and bending.

                  Analysis of Physical Demands:

                  Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

                  Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend. 

                  Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.



Salary Range:  $60,000- $90,000.  This is a bonus eligible position.  

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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