Application Support Analyst

General Description:  Responsible for supporting new and existing system initiative efforts. Define systems capabilities to enable the business to grow and become more productive.

Responsibilities:

•      Liaison between business users and the IT team.

•      Research problems and plan solutions. Recommend software and system changes.             

•      Coordinate development to meet business requirements.

•      Define the scope of the project in collaboration with line of business leaders.

•      Develop business cases and financial model systems enhancements.

•      Transform user requests into business requirements and technical specifications.

•      Interact with customers to learn and document requirements.  Produce business requirements documents.

•      Develop test plans and test cases. Manage system testing and coordinate User Acceptance Testing (UAT).

•      Work with business leaders to implement projects and applications changes.

•      Manage system conversion activities including data mapping, system configuration, data analysis.

•      Ensure that projects and systems are delivered to end user satisfaction.

•      Define and document "as is" and "to be" workflows and review with LOB leaders

•      Develop a schedule for project completion that allocates the resources to the activities

•      Execute the project according to the project plan.

•      Manage accountability of tasks for project members

•      Set up and maintain project plans, issue logs, and tasks in a system of record. 

•      Interface with vendors to ensure vendor compliance to contractual agreements.

Cyber Security Job Responsibilities:

•      Configure, develop, design, architect, implement, acquire, and operate systems in accordance with:

§  USI Policies for the Information Security Program (PISP)

§  USI Standards for the Information Security Program (SISP)

•      Keep up to date with security updates and improvements to safeguard information system assets by identifying and solving potential and actual security problems.

•      Protect systems against damage, changes, or illegal access by defining access privileges, control structures, and resources.

•      Implement security improvements by assessing current situation; evaluating trends; anticipating requirements.

•      Upgrade systems by implementing and maintaining security and technical controls.

Knowledge, Skills and Abilities:

•      3-5 years IT and/or systems experience. Bachelor’s degree or equivalent.

•      Experience with writing Queries and supporting SQL queries within applications 

•      Experience with insurance and/or sales applications and workflows a plus.

•      Team orientation and hands-on approach.

•      Ability to manage multiple and rapidly changing, high visibility priorities and projects. 

•      Ability to work some weekends and evenings

•      2-5 years’ experience in supporting, deploying, and managing large enterprise applications.

•      3-5 years’ experience in Unix

•      Knowledge in Rocket’s Universe Database a plus

•      Knowledge in DevOps a plu   

Physical Demands:

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, and bending.

•                  Analysis of Physical Demands:

•                  Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

•                  Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend. 

•                  Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

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Salary Range:  $60,000- $90,000.  This is a bonus eligible position.  

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.