Application Support Analyst
Location:
Remote- United States
Apply nowGeneral Description: Responsible for supporting new and existing system initiative efforts. Define systems capabilities to enable the business to grow and become more productive.
Responsibilities:
• Liaison between business users and the IT team.
• Research problems and plan solutions. Recommend software and system changes.
• Coordinate development to meet business requirements.
• Define the scope of the project in collaboration with line of business leaders.
• Develop business cases and financial model systems enhancements.
• Transform user requests into business requirements and technical specifications.
• Interact with customers to learn and document requirements. Produce business requirements documents.
• Develop test plans and test cases. Manage system testing and coordinate User Acceptance Testing (UAT).
• Work with business leaders to implement projects and applications changes.
• Manage system conversion activities including data mapping, system configuration, data analysis.
• Ensure that projects and systems are delivered to end user satisfaction.
• Define and document "as is" and "to be" workflows and review with LOB leaders
• Develop a schedule for project completion that allocates the resources to the activities
• Execute the project according to the project plan.
• Manage accountability of tasks for project members
• Set up and maintain project plans, issue logs, and tasks in a system of record.
• Interface with vendors to ensure vendor compliance to contractual agreements.
Cyber Security Job Responsibilities:
• Configure, develop, design, architect, implement, acquire, and operate systems in accordance with:
§ USI Policies for the Information Security Program (PISP)
§ USI Standards for the Information Security Program (SISP)
• Keep up to date with security updates and improvements to safeguard information system assets by identifying and solving potential and actual security problems.
• Protect systems against damage, changes, or illegal access by defining access privileges, control structures, and resources.
• Implement security improvements by assessing current situation; evaluating trends; anticipating requirements.
• Upgrade systems by implementing and maintaining security and technical controls.
Knowledge, Skills and Abilities:
• 3-5 years IT and/or systems experience. Bachelor’s degree or equivalent.
• Experience with writing Queries and supporting SQL queries within applications
• Experience with insurance and/or sales applications and workflows a plus.
• Team orientation and hands-on approach.
• Ability to manage multiple and rapidly changing, high visibility priorities and projects.
• Ability to work some weekends and evenings
• 2-5 years’ experience in supporting, deploying, and managing large enterprise applications.
• 3-5 years’ experience in Unix
• Knowledge in Rocket’s Universe Database a plus
• Knowledge in DevOps a plu
Physical Demands:
Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, and bending.
• Analysis of Physical Demands:
• Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.
• Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.
• Occasionally (1%-33% of time) work performed requires employees walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.
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Salary Range: $60,000- $90,000. This is a bonus eligible position.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
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