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Commercial Lines Wholesale, Human Resources Manager


OH - Cincinnati

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General Description: Serve as the Human Resources leader providing business partner support to the Commercial Lines Wholesale and Managing General Agent (MGA) businesses.  


  • Partner with the Programs and Wholesale Human Resources Officer and legal counsel to ensure company compliance to all federal, state and local laws.
  • Partner with management to resolve employee relations issues. Provide effective coaching.
  • Lead managers through company performance and compensation management cycles. Educate employees and managers on these processes.  
  • Partner with leaders to increase employee engagement.
  • Facilitate coordination of company training and development programs.
  • Partner with management on employee satisfaction and employee retention efforts. 
  • Coordinate the approval process for all employee compensation adjustments by providing CHRO with appropriate internal and external market analysis and other critical review data. 
  • Partner with recruiting team and management to source, identify and interview talent. Manage the offer process and effectively onboarding of new hires.  
  • Partner with national wellness team to promote company-wide health initiatives
  • Work with centralized benefits team in administration of employee leaves of absence. Administer workers’ compensation claims.
  • Partner with Wholesale leaders to facilitate formal performance and disciplinary actions as needed.
  • Manage employee off-boarding as necessary. Conduct exit interviews.
  • Maintain professional and technical Human Resources knowledge. 
  • Provide Human Resources generalist leadership support to other divisions as requested or assigned.

Knowledge, Skills and Abilities:

  • 8+ years relevant HR experience required. Strong understanding of broad HR Practices.
  • College degree preferred, with a concentration in Human Resources or related field.
  • Certification in Human Resources (PHR or SHRM-CP) preferred, but not required.
  • Proficient with internet-based programs and Microsoft Office products, including Excel. HRIS system experience preferred.
  • Strong project management skills, ability to drive results. Sound ethical and business judgement.
  • Excellent written and verbal communication, presentation skills. 
  • Effective partnership with team members at every level of the organization.
  • Effective management of confidential information. 
  • Working knowledge of applicable federal and state labor laws.

Physical Demands:

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins.  Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine.  Physical tasks of job include walking, sitting, standing, bending and typing.

Analysis of Physical Demands:

  • Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.
  • Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend. 
  • Occasionally (1%-33% of time) work performed requires employees to drive/travel to other offices have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.
  • Rarely  (< than 1 hour per week) work performed  requires Lifting/Carrying  items that range from 10-50lbs, pushing/pulling  items that range from 10-50lbs,  twisting/ turning including reaching over shoulder or above head , kneeling or squatting.


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