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Commercial Lines Team Leader

Location:

MA - Woburn

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

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The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

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We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

·        Insurance Business America’s Top Insurance Workplaces, three years in a row (2018-2020).

·        Business Insurance’s 2020 list of Best Places to Work in Insurance.

·        Forbes Best Large Employers in America (2018-2019).

Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description: Responsible for managing operational activities of a team of Account Management professionals. Will also act as a Account Manager/Account Executive for a small number of mid-to-large sized Commercial Lines clients.

Responsibilities:

  • Responsible for full-cycle management and development of two or more employees.
  • Provide strong insurance technical expertise to clients and members of the Account Management and Sales Executive team.
  • Act as Account Management team escalation point for complex client issues and question.
  • Lead regular team meetings with Account Management and Sales Executive staff.
  • Partner with Commercial Lines Manager in support of company operational objectives.
  • Occasional outside service visits, to the client, may be required.
  • Manage team quality control of client renewals, ensure adherence to service standards and perform periodic quality audits.
  • Direct team support work to Account Representative team members
  • If also directly managing clients, provide proactive, personalized support to assigned accounts, including:
    • Marketing and placement of renewals
    • Negotiating with carriers on behalf of clients
    • Processing policies, endorsements and audits as needed
    • Representing client interests in internal strategy meetings
    • Maintain high degree of accuracy in agency management systems
    • Responding to underwriters’ questions in a timely manner

Knowledge, Skills and Abilities:

  • 5+ years experience in a Commercial Lines agency. College degree preferred.
  • Prior managerial experience preferred.
  • Strong understanding of Property & Casualty insurance.
  • Must hold or be willing to earn Property & Casualty insurance license.
  • Industry designation such as ARM, CIC, CPCU preferred
  • Comfortable with internet-based programs and Microsoft Office products.
  • Knowledge of Sagitta / ImageRight preferred, but not required.
  • Able to work in a fast-paced, team environment with minimal instruction.
  • Keep informed about industry information, technology and trends.
 

Physical Demands

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing and bending.

Analysis of Physical Demands:

·       Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

·       Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

·       Occasionally (1%-33% of time) work performed requires employees to drive to client appointments, have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/ turning including reaching over shoulder or above head, kneeling or squatting.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Job ID:

22262

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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