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VIP Travel Insurance Specialist - Customer Service

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DO YOU HAVE STRONG KNOWLEDGE OF THE TRAVEL INDUSTRY/TRAVEL INSURANCE?

ENJOY SERVICING HIGH-END CUSTOMERS WITH EXCELLENT SERVICE?

 

Join USI, who has been named one of the top 300 large firms by Forbes Magazine two years in a row!  In this role, you will use your strong knowledge of the travel / Travel insurance industry to provide a first-class level of customer service to VIP Travel Insurance Services customers by ensuring a thorough knowledge of all products offered, including client base and departmental procedures.  Pro-actively anticipate the needs of the customer to ensure their specific needs are met.  Exhibit elevated level of skills in listening, verbal and written communications, and a proven ability to handle all types of customers.  Remain current in all pertinent compliance and legal regulations regarding the travel industry and travel insurance.  Shift is 10am – 6pm (Mon-Fri).  Location is next to the Philadelphia Intl Airport.

 

You will provide the VIP customer with an experience that will always be remembered and with the highest level of responsiveness by developing and maintaining a thorough knowledge of all travel products offered by Travel Insurance Services including all the policy provisions and procedures pertaining to customer service while also having a good understanding of all customers’ travel potential travel needs.  We will provide all training on products offered.

 

High School Diploma or G.E.D. is required.  Certification within the Travel industry (CTA) is helpful.  Strong customer service in the tour and travel industry experience and/or travel insurance industry is required.  Experience with international travel is required.  Ability to possess an exemplary positive attitude as well as passion to offer an unequaled customer service experience!

  •  Must have or obtain Property & Casualty insurance license within three (3) months of employment and Life & Health License within six (6) months of employment. 
  • Certification within the Travel industry (CTA) is preferred.

  • Must have strong customer service orientation; interpersonal and organizational skills, good sense of time management (ability to juggle multiple requests while giving the customer your undivided attention) with strong attention to detail and sense of urgency. 

  • Effective communication/comprehensive skills – verbal and written. 

  • Ability to function independently and multi-task. 

  • Must enjoy providing excellent service, be enthusiastic, willing to work in a fast-paced environment and handle a high volume of calls. 

  • Personal accountability and be fully available to assist customer for the entire duration of scheduled shift. 

  • Contribute to a positive work atmosphere with high degree of discretion dealing with confidential information.

  • Knowledge of foreign languages and cultures is desirable; bilingual skills are also desirable.

 

ABOUT USI AFFINITY

USI Insurance Services has been recently named as one of the top 300 large companies by Forbes Magazine.  USI Affinity is a Division of USI Insurance Services - and has emerged as one of the leading providers of insurance, financial and risk management services to professional associations, individuals and small-business owners.   For over 75 years the divisions of USI Affinity have developed, marketed and administered insurance and financial programs that offer association clients unique advantages in coverage, price and service. We market and administer insurance programs for over 400 associations nationwide, representing more than 15,000,000 members.

USI Affinity's Travel Insurance Services division is a leading provider of travel-related insurance solutions. Our insurance programs are designed to serve individuals, families, students, groups and businesses traveling both domestically and internationally. We provide protection in our customers’ investment in travel with high quality, "A" rated, financially secure insurance

 

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Job ID:

18891

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