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CL Sr Claims Consultant - Executive & Professional Risk (EPS)


MN - Bloomington

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Why USI?
With over $2 billion in revenue and more than 10,000 associates located in approximately 200 offices across the country, USI is one of the largest insurance brokerage and consulting firms in the world.

At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work!

Unrivaled Resources and Support
The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement
We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is committed to ensuring a fair, diverse, and inclusive work environment for all. Our diversity, equity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

  • Recognized as one of Insurance Business America’s Top Insurance Employers for five consecutive years (2018-2022).
  • Named to Business Insurance’s annual list of the Best Places to Work in Insurance three years in a row (2020-2022).
  • Gold recipient, American Heart Association’s Workplace Health Achievement Index, three years in a row (2018-2021).

General Description:  Regional EPS (Management Liability/Cyber) claims lead Advocate. Establishes strategies to a) provide EPS-specific claims services (reporting, monitoring, advocating) in a results-oriented and client team-focused manner, and b) educate and coordinate with non-EPS claims professionals in order to facilitate the timely reporting and tracking of EPS claims. This role includes directly providing claims services to our largest and most complex EPS clients.   


  • Complex Claims: (D&O, EPL, Cyber, Fiduciary Liability, E&O and others)
  • Oversee regional complex EPS claims to aid our clients and to manage the claim process with them.
  • Work effectively with carriers to understand broker/client position and challenge them on incorrect or aggressive policy interpretations.
  • Communicate with clients’ counsel to resolve any issues discovered.
  • Conduct claim reviews in conjunction with client service plan.
  • Monitor and measure financial impact of USI reviews and communicate results to client.
  • Internal education
    • Coordinate with National and Regional EPS product leaders to develop continuing educational training for fellow regional employees.
    • Contribute insights and client solutions in USI huddle meetings.
  • Other projects/tasks as assigned
  • On occasion assist USI sales team in client meetings.

Knowledge, Skills and Abilities:

  • Bachelor’s degree strongly preferred.
  • JD preferred.
  • 5+ years in an EPS claim role for a commercial lines agency/broker or insurance company required.
  • Property & Casualty license preferred.
  • Ability to deeply understand multiple EPS lines of coverage/ technical terms and conditions.

·       Ability to work with proficiency and accurately in a fast-paced environment, both independently and in concert with regional claims team and EPS team.

·       Detail oriented, organized, responsive and able to perform with high standards of quality.

·       Be a creative thinker.

·       Demonstrated ability to lead “C-suite level” client / prospect presentations.

·       Strong written, oral, and interpersonal communication skills.

·       Superior customer service skills.

·       Ability to make recommendations based on regulations while contemplating new or emergent legislation/regulation and its impact on clients.

·       Must be comfortable with internet-based programs, internet marketing (i.e., social media) as well as strong knowledge of Microsoft Office products including Outlook. 

·       Proficient with Microsoft Suite of products.

Physical Demands:

When in the office, work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone/headset, computer, computer monitors, keyboard, mouse, copier, scanner, and mail machine. Physical tasks of job include walking, sitting, standing, and bending. Travel to clients and prospects is required.

Analysis of Physical Demands:

·       Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

·       Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand, and bend.

·       Occasionally (1%-33% of time) work performed requires employees to drive to client appointments, have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

·       Rarely (< than 1 hour per week) work performed requires lifting/carrying items that range from 10-50lbs, pushing/pulling items that range from 10-50lbs, twisting/ turning including reaching over shoulder or above head, kneeling, or squatting.


USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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