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Claims Consultant - Commercial Lines


NV - Las Vegas

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Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world. Something special is happening here with our more than 8,000 associates across the U.S. and abroad – and we invite you to learn more.

Unrivaled Resources and Support

The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement

We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment  
USI values diversity and is dedicated to ensuring a fair, diverse, and inclusive work environment for all. Our diversity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

USI has been recognized as one of:

  • The Top Insurance Employers by Insurance Business America four years in a row (2018-2021).
  • Business Insurance's 2021 list of Best Places to Work in Insurance for the second year in a row. 
  • Forbes Best Large Employers in America (2018-2019). 
  • Ranked as one of Forbes Best Large Employers in America (2018-2019).

General Description: Provide claim advocacy and consulting services for Commercial Lines clients.


  • Monitor and measure financial impact of USI reviews an communicate results to client.
  • Negotiate with carriers to develop special account instructions.
  • Analyze loss trends and business issues and tailor claim service plan to address adverse trends and mitigate claim duration, severity and costs using claims management solutions.
  • Advocate on behalf of clients on claim denials, reservation of rights, negotiating optimal coverage position.
  • Assist client with evaluation and reporting of complex claims.
  • Review reserving accuracy on specific claims.
  • Develop action plan and assist with resolution of complex/high exposure or high-profile claims.
  • Provide guidance on litigation management and medical management solutions.
  • Partner with risk control and analytics/placement team to identify loss trends and develop a comprehensive program focused on reducing total cost of risk.
  • Contribute insights and client solutions in USI team huddle meetings.

Knowledge, Skills and Abilities:

  • Advanced understanding of at least one Property & Casualty coverage line (workers compensation, property and/or liability coverage).
  • Licensed Adjuster (preferred, but not required)
  • Property & Casualty license preferred.
  • Bachelor’s degree strongly preferred.
  • Minimum 10 Years direct claims experience
  • Comfortable with internet-based programs and proficient in Microsoft Office products.
  • Effective written and verbal communication skills.
  • Ability to work well in a team environment
  • Multi-Lines Expertise = WC-EL / AL-APD / GL / PD-BI-EE-B&M
  • Desired Additional Lines = Med-Mal / Cargo-STP / Inland Marine / Jones Act / USL&H / OCSLA / DOTHSA / M&E (as may be available)
  • Ability to submit FNOL on required lines, when appropriate
  • Detailed Policy Review and Analysis
  • CAT / Complex Claim Experience
  • Carrier ROR / Denial Letter Response
  • Interface with Clients / Adjusters / Surveyors / TPA’s / Forensic Accountants / Attorneys / Carriers to progress and settle claims
  • Coordinate, Prepare & Conduct Claim Reviews with Client Representatives and Third Party Providers
  • Proven Track Record = Broker / TPA / Independent Adjuster / Carrier or combination (prefer no Attorneys)
  • Solid and Supported Industry Reputation
  • Strong Problem Solving / Communication / Negotiation Skills
  • Ability to work in a Producer / Account Service Team / Collaborative Claims Team Environment
  • 3-5 years in a claims administration role for a Commercial Lines agency required.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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