USI Insurance

• Provide best-in-class service to manage and retain clients and drive growth.
• Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients. 
• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes. 
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team. 
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Participate in client meetings regarding benefits administration system and processes. 
• With guidance, communicate strategy/value on the benefits administration system and processes.  
• Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.  
• Provide resolution support and oversight for employee issues.
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with team members to support all clients as needed.
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

• 2-3 years of customer service experience related to employee benefits.
• High School Graduate required. College degree preferred.
• Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
• Comfortable with internet-based programs and Microsoft Office products. 
• Strong communication skills.
• Detail oriented and able to prioritize.
• Ability to carry out complex tasks with many concrete and abstract variables.  
• Able to work in a fast-paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions. 

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.