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Job Details

Locations
NJ - Elmwood Park, NJ - Florham Park, NJ - Marlton, NJ - Matawan, NJ - Mount Laurel, NJ - Toms River, NY - Buffalo, NY - Clifton Park, NY - Glens Falls, NY - Latham, NY - Melville, NY - Monticello, NY - New York, NY - Rochester, NY - Staten Island, NY - Syracuse, NY - Uniondale, NY - Valhalla, NY - White Plains
Job ID
30339

Description and Requirements

General Description: Support the unique needs of multiple client accounts utilizing benefits administration software. 

Responsibilities:
  • Provide best-in-class service to manage and retain clients and drive growth.
  • Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients. 
  • Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes. 
  • Provide insurance and benefits administration technical expertise to clients and internal account management and sales team. 
  • Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
  • Manage carrier sites on behalf of clients as needed.
  • Participate in client meetings regarding benefits administration system and processes. 
  • With guidance, communicate strategy/value on the benefits administration system and processes.  
  • Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.  
  • Provide resolution support and oversight for employee issues.
  • Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
  • Follow department procedures to ensure a consistent employee and client experience.
  • Work collaboratively with team members to support all clients as needed.
  • Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
  • Keep current on benefits administration technology and trends.

Knowledge, Skills and Abilities:
  • 2-3 years of customer service experience related to employee benefits.
  • High School Graduate required. College degree preferred.
  • Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
  • Comfortable with internet-based programs and Microsoft Office products. 
  • Strong communication skills.
  • Detail oriented and able to prioritize.
  • Ability to carry out complex tasks with many concrete and abstract variables.  
  • Able to work in a fast-paced, team environment with minimal instruction.
  • Able to define problems and generate potential solutions. 
#LI-AA2
Why USI?
With more than $2.7 billion in revenue and over 10,000 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. 

Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition 
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. 

Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse, Equitable, and Inclusive Workplace
Our award-winning I’m With U diversity, equity, and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America’s Top Insurance Employers for the seventh consecutive year (2018-2024).
  • Named to Business Insurance’s annual list of the Best Places to Work in Insurance five years in a row (2020-2024).
  • Named to Fortune’s 2024 Best Workplaces in Financial Services & Insurance list. 
  • Honored by Glassdoor as a Best-Led Company in the U.S. in 2024. 
  • Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.


Salary Range:  $50,000- $55,000.  This is a bonus eligible position with a target incentive of 5%.