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BRC Benefit Specialist
Location:
CA - Rancho Cordova, WA - Seattle
Apply nowGeneral Description: Assist clients and their employees with benefit or claim questions.
Responsibilities:
- Primary resource for clients and their employees with benefit or claim questions.
- Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
- Investigate and work with carrier contacts to solve claim problems.
- Respond to emails and voicemails within 24 business hours.
- Track and document all calls and interactions in Call Center database.
- Assist with transition of care concerns due to a change in carrier.
- Provide help with coordination of benefits.
- Drafts appeal letters and perform claim audits as needed.
- Report trends to carrier and/or the account manager.
- Maintain timely follow up on open case volume.
- Keep informed about industry information and new product information.
Knowledge, Skills and Abilities:
- Prior customer service experience preferred.
- Must hold or obtain a Life and Disability insurance license within 120 days of hire date.
- Comfortable with internet-based programs and Microsoft Office products.
- Bilingual preferred, but not required.
- Strong attention to detail and ability to self-check work.
- Excellent time management skills, able to set priorities and manage deadlines.
- Ability to work in a team environment.
- Resourceful, eager to learn new concepts, and further professional development.
- Ability to define problems and generate potential solutions.
- Strong verbal and written communication skills.
- Ability to remain calm in stressful situations.
#LI-Onsite
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Salary Range: $22.00- $22.50 hourly. This is a bonus eligible position with a target incentive of 5%
Job ID:
28788