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Job Details

Locations
CA - Rancho Cordova, WA - Seattle
Job ID
28788

Description and Requirements

General Description: Assist clients and their employees with benefit or claim questions. 

Responsibilities: 
  • Primary resource for clients and their employees with benefit or claim questions.
  • Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
  • Investigate and work with carrier contacts to solve claim problems.
  • Respond to emails and voicemails within 24 business hours.
  • Track and document all calls and interactions in Call Center database. 
  • Assist with transition of care concerns due to a change in carrier.
  • Provide help with coordination of benefits.
  • Drafts appeal letters and perform claim audits as needed.
  • Report trends to carrier and/or the account manager.
  • Maintain timely follow up on open case volume. 
  • Keep informed about industry information and new product information.

Knowledge, Skills and Abilities:
  • Prior customer service experience preferred.
  • Must hold or obtain a Life and Disability insurance license within 120 days of hire date.
  • Comfortable with internet-based programs and Microsoft Office products.
  • Bilingual preferred, but not required.
  • Strong attention to detail and ability to self-check work.
  • Excellent time management skills, able to set priorities and manage deadlines.
  • Ability to work in a team environment.
  • Resourceful, eager to learn new concepts, and further professional development.
  • Ability to define problems and generate potential solutions. 
  • Strong verbal and written communication skills.
  • Ability to remain calm in stressful situations.


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USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.


Salary Range:  $22.00- $22.50 hourly.  This is a bonus eligible position with a target incentive of 5%