Ancillary Marketing Benefit Admin

General Description:

The Benefits Administrator is responsible for coordination of day-to-day customer service. Customer Service can include responding to carrier, internal staff and/or broker questions, ensuring new business, renewals and broker of record letters meet the requirements of the writing carrier. This also includes assisting with claim and billing problems, and acting as a liaison between the insurance carrier and internal staff. Much of the person's time will be spent supporting internal staff.

Responsibilities:

• Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.
• Save renewal copies from carrier to ERC shared drive and forward renewals to appropriate Brokers.
• Enter data into Commission Data Base (NCS).
• Coordinate efforts with team members, especially at month end to facilitate plan changes and ensure quality and turn-around times meet ERC standards.
• Communicate regularly with management and other staff members regarding all aspects of administration to ensure service excellence.
• Develop and maintain strong working relationships with all staff.
• Special projects as required.

Knowledge, Skills and Abilities:

• Strong attention to detail
• Ability to stay organized and focused in a busy environment
• Good oral and written communication skills
• Professional and dependable
• Demonstrates cooperation and collaboration in a team setting
• Prior experience in a group benefits environment preferred
• Timely, efficient and accurate administrative and data entry skills
• Experience with Excel (data entry, formatting, formulas)
• Bachelor's degree a plus.
• Knowledge of Health and ancillary plans, carriers and quoting abilities is preferred