Administrative Support

General Description:  The Administrative Assistant performs administrative and office support activities to a department or managers below the executive level. Duties include fielding telephone calls, receiving and directing visitors, word processing, coordinating site visits, ordering office supplies, and record keeping.

Responsibilities:

·       Supports general business operations through the completion of administrative tasks such as preparation and editing of presentations, proposals, and correspondence.

·       Answers office phone and directs calls appropriately.

·       Scanning duties may include certificates, account profiles, or mailings, scan P&C, Personal Lines and Employee Benefits material.

·       Maintains knowledge of personnel to coordinate direction of visitors, calls, and mail appropriately.

·       Coordinates incoming and outgoing mail distribution for assigned location; ensures that mail, faxes, and other communications are delivered timely and accurately.

·       Meet and greet clients and visitors.

·       Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing.

·       Set up and coordinate meetings and conferences.

·       Support staff in assigned project-based work.

·       May coordinate day-to-day facilities management issues; heating, ventilation, air conditioning, plumbing and safety problems to building maintenance; monitors facility cleaning activities and refers any problems to onsite supervisor or manager.

·       Ensures important office services information is communicated to staff and other appropriate internal and external contacts; ensures that communication channels are established and used so that essential information is exchanged as needed.

·       Other duties as assigned.

Knowledge, Skills, and Abilities:

• Must have experience with administrative and office management. Insurance industry experience is preferred.

·       College degree preferred.

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of clerical and administrative procedures.
• Knowledge of consumer service practices and principles.
• Strong keyboard skills.
• Excellent communication skills and professional personal presentation.
• Organizing, planning, and customer service orientation
• Detail oriented with the ability to organize effectively.
• Should be honest, respectful, and trustworthy.