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Account Management Support

Alternate Locations:

PA - Blue Bell (320) - BB200

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General Description: 


The Benefits Administrator is responsible for coordination of day-to-day customer service. Customer Service can include responding to carrier, internal staff and/or broker questions, ensuring new business, renewals and broker of record letters meet the requirements of the writing carrier.  This also includes assisting with claim and billing problems, and acting as a liaison between the insurance carrier and internal staff. Much of the person’s time will be spent supporting internal staff.

Responsibilities:

·         Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.

·         Save renewal copies from carrier to ERC shared drive and forward renewals to appropriate Brokers.

·         Enter data into Commission Data Base (NCS).

·         Coordinate efforts with team members, especially at month end to facilitate plan changes and ensure quality and turn-around times meet ERC standards. 

·         Communicate regularly with management and other staff members regarding all aspects of administration to ensure service excellence.

·         Develop and maintain strong working relationships with all staff.

·         Special projects as required.

Knowledge, Skills and Abilities:

·         Strong attention to detail

·         Ability to stay organized and focused in a busy environment

·         Good oral and written communication skills

·         Professional and dependable

·         Demonstrates cooperation and collaboration in a team setting

·         Prior experience in a group benefits environment preferred

·         Timely, efficient and accurate administrative and data entry skills

·         Experience with Excel (data entry, formatting, formulas)

·         Bachelor’s degree a plus.

·         Knowledge of Health and ancillary plans, carriers and quoting abilities is preferred

Physical Demands:

 Work is performed in a climate controlled office environment with minimal noise and limited to no exposure to chemicals or toxins.  Employees operate office equipment including; telephone - headset, Computer, computer monitors, keyboard, mouse, copier, scanner and mail machine.  Physical tasks of job include; walking, sitting, standing, bending and typing.

Analysis of Physical Demands:

·         Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as typing, using a keyboard, and sitting at a desk.

·         Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

·         Occasionally (1%-33% of time) work performed requires employees to drive to client appointments, have repetitive foot movements, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

·         Rarely  (< than 1 hour per week) work performed  requires Lifting/Carrying  items that range from 10-50lbs, pushing/pulling  items that range from 10-50lbs,  twisting/ turning including reaching over shoulder or above head , kneeling or squatting.


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GLDR






Job ID:

18946

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