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Communications and Training Specialist


VA - Virginia Beach

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General Description: Coordinate with Accounting Center CFO, Director, department managers, and analysts. Ensure communication and training is aligned with national and local strategic goals.

Develop, execute, and refine written updates to internal clients and accounting center team. 
o Coordinate with corporate learning and development team to create supporting tools. Includes videos and visual aids for updates. 
o Provide follow up to inquiries from the target audience.
o Coordinate with the Commercial Lines Training team. 
o Perform routine follow up with the national operations team after implementation and/or communication of new processes and procedures.
Maintain internal and external SharePoint sites.
Develop and maintain monthly newsletter. Work with key team members to develop engaging and appropriate content for the target audience.
Coordinate joint meeting sessions with operations. Includes coordinating agenda topics and maintaining and distributing meeting agendas and minutes. Ensure appropriate follow up and provide support for the AC CFO and AC Director.
Maintain onboarding curriculum under the direction of the AC Director. Includes new module development and ensuring current modules are up to date and appropriate.
Work with department managers and analysts to identify and coordinate remediation training for internal clients. Includes account managers, regional finance, and accounting liaisons. 
Support departments by providing onboarding training support where needed.
Provide dashboard reporting, including: 
o Monthly/weekly reports to AC Management for strategic goals. 
o Quarterly reporting for Corporate presentations.
o Key Performance Indicator (KPI) reporting to managers and AC Leadership.

Knowledge, Skills and Abilities:
2-5 years experience in business communications and/or training.
Bachelors degree required. Concentration in Business Communication, Business Administration, Accounting/Finance, Project Management, Organizational Strategy or related field.  
Knowledge of general accounting principles.
Experience in an Insurance Brokerage is a plus. 
SharePoint site management preferred. 
Advanced knowledge of Microsoft Office suite, including Excel required. 
Experience using PowerBi reporting preferred. 
Strong communication and presentation skills. Comfortable presenting material at all levels of the organization. 
Strong work ethic with a defined sense of urgency.
Organized self-starter with strong leadership skills. 
Strategic thinker with strong attention to detail. 
Ability to work well under pressure.  

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval.
Resumes submitted or candidates referred to USI Insurance Services by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of USI Insurance Services. The Company will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

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