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EPS TPA Consultant

Alternate Locations:

CT - Glastonbury

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General Description: 

The EPS Consultant demonstrates a high degree of technical expertise and leadership in managing and retaining assigned clients’ retirement plan business and handling client relation issues.  Consultant possesses expertise in providing recordkeeping and/or compliance services for various types of plans, including 401(k), profit sharing, money purchase, non-qualified, etc.  Consultant assists with team projects, training, peer review and new business conversions.   Consultant provides exceptional customer service and works effectively with internal teams/resources (i.e. Consultants, Compliance, Legal, Producers, etc.) and external vendors to maintain a successful relationship with clients and to provide overall recordkeeping and consulting services for complex retirement plans.


Responsible for all aspects of recordkeeping for client plans to ensure accurate processing in accordance with department service standards/deadlines and plan documents, including:

·        reconcile asset balances (trust and participant accounts) and resolve discrepancies.

·        perform plan calculations when necessary, including eligibility, contributions, etc.

·        process transactions, including distribution and loan requests, forfeitures, etc.

·        ensure compliance with plan document & IRS/DOL regulations as well as plan administrative practices.

·        participate in peer review process to ensure accuracy.

·        maintain accurate and timely recording of work logs.

Correspond with clients, team members, Producers & Account Managers to help manage client relationships and respond to issues, including preparation for and participation in team meetings, researching questions and plan document provisions, consulting on more complex plan issues, assisting with billing questions, confirming transactions, etc.

Primary day-to-day client contact for inquiries on assigned plans.  Respond to all client or participant calls and emails within four business hours. 

Utilize expertise with less experienced staff to develop their compliance and consulting skills, resolve complex reconciling issues, research complicated plan issues and help correct errors.

Prepare IRS Form 5500/SAR, audit packages, MRDs, required compliance tests, including:

·        gather and reconcile required data

·        coordinate with EPS Team to ensure consistency in procedures, client questionnaires, etc.

·        manage deadlines and complete assigned portions of checklists

·        communicate with clients/auditors as necessary to respond to questions or requests for information.

·        review results, develop corrective actions, present results and reports to clients

Process plan-level fees per service agreement (per participant fees, distribution and loan fees, etc.); track and report completed deliverables for client invoicing; identify projects requiring additional billing and report them monthly in team billing worksheet; ensure all required plan sponsor and participant fee disclosures are prepared and delivered timely.

Participate in the transition of new business, review plan design, participate in periodic transition meetings and calls, review loans and system specs, assist other team members with conversions.

Complete special projects as applicable, such as plan corrections, match and\or profit sharing calculations and VCP filings.

Knowledge, Skills and Abilities:

·      Bachelor’s or Associates Degree in Mathematics, Business, Finance or Accounting preferred or equivalent experience
·     Strong computer skills.  Including solid knowledge of Windows environment, Word & Excel
·      Relius Administration experience a plus
·      Excellent mathematical aptitude.  Detailed and organized.  Able to multi-task.
·      Ability to meet all client deliverables requiring extended working hours during peak work periods
·      Excellent communication, accounting and interpersonal skills
·      Five or more years related business experience preferred

·      ASPPA exam completion/certification preferred

Job ID:


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